Social Community Manager, Engagement & Growth

Manychat, Inc; Austin (TX); Vor Ort; USD 48.000 - 72.000; Vollzeit

Benefits dieser Stelle

Professional development

Medical coverage

Hybrid work

Free meals

Team offsites

AI tools by default

Zusammenfassung

Manychat, Inc. is seeking an entry-level Social Community Manager in Austin to become the human voice of the brand on social channels. You’ll answer questions, nurture relationships with creators and customers, and help expand how we connect with our audience.

You don’t need deep product knowledge at first; we’ll teach you. The role emphasizes calm, respectful communication, curiosity about audiences, and the ability to write like a real person across platforms.

Qualifikationen

• Calm and respectful tone when replying to people.
• Clear writing that sounds like a real person.
• Good feel for how people use social platforms like Instagram and TikTok.
• Willingness to learn Manychat; early weeks focused on onboarding.
• Strong organizational skills to manage multiple channels.

Aufgaben

• Post and engage with content on Manychat's social channels, and take over posting and engagement as you grow into the role.
• Talk with our community by replying to comments and DMs, and build real relationships with our audience.
• Answer platform questions from creators and customers, and pass what you can't solve to the right team.
• Listen to social conversations to gather sentiment, spot trends, and find opportunities for us to join in.
• Flag negative sentiment to our brand health team quickly.
• Help our content travel by supporting podcast distribution and reposting content on channels where Manychat isn't posting yet.
• Share what you learn with the Head of Social and the wider team, including analytics and listening insights.
• Grow into more over time: managing the content calendar and bringing your own ideas to the team.

Kenntnisse

Calm communication

Clear writing

Social media savvy

Eagerness to learn

Organizational skills

Community management experience

Ausbildung

Recent graduate with a social media internship

Jobbeschreibung

Manychat, Inc. is seeking an entry-level Social Community Manager in Austin to become the human voice of the brand on social channels. You’ll answer questions, nurture relationships with creators and customers, and help expand how we connect with our audience.

You don’t need deep product knowledge at first; we’ll teach you. The role emphasizes calm, respectful communication, curiosity about audiences, and the ability to write like a real person across platforms.