Hybrid Social Community Manager: Grow & Engage Audiences

Manychat; Austin (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Professional development budget

Medical, dental, and vision coverage

Hybrid work and flexible time off

In-office meals and snacks

Company-funded sport activities and 
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AI tools in daily work

Job summary

Manychat is seeking a Social Community Manager in Austin, TX to be the human voice on our social channels. You’ll answer questions, engage with creators and customers, and help expand our social presence.

No product knowledge is required at start—we’ll teach you. We value calm, respectful communication, curiosity about audiences, and eagerness to learn. This is an entry-level, hybrid role with in-office days in Austin.

Qualifications

• A calm, respectful tone when replying to people.
• Clear writing that sounds like a real person.
• A good feel for how people use social platforms.
• Eagerness to learn Manychat and our product.
• Good organization, so nothing gets missed across several channels.

Responsibilities

• Post and engage with content on Manychat's social channels, and take over posting and engagement for our social team's content as you grow into the role.
• Talk with our community by replying to comments and DMs, and building real relationships with our audience.
• Answer platform questions from creators and customers, and pass what you can't solve to the right team.
• Listen to social conversations to gather sentiment, spot trends, and find opportunities for us to join in.
• Flag negative sentiment to our brand health team quickly.
• Help our content travel by supporting podcast distribution and reposting content on channels where Manychat isn't posting yet.
• Share what you learn with the Head of Social and the wider team, including analytics and listening insights.
• Grow into more over time: managing the content calendar and bringing your own ideas to the team.

Skills

Calm communication

Clear writing

Social media understanding

Eagerness to learn

Organization

Job description

Manychat is seeking a Social Community Manager in Austin, TX to be the human voice on our social channels. You’ll answer questions, engage with creators and customers, and help expand our social presence.

No product knowledge is required at start—we’ll teach you. We value calm, respectful communication, curiosity about audiences, and eagerness to learn. This is an entry-level, hybrid role with in-office days in Austin.