SoCal NEMT Facility Outreach Manager

Modivcare; Los Angeles (CA); On-site; USD 95,000 - 140,000; Full time

Job summary

Modivcare is seeking an experienced Facility Outreach Manager to advocate for patients and case managers in the NEMT system. The role trains facilities on using NEMT services and builds strong relationships with nursing homes, dialysis clinics and providers to maximize scheduling.

The position leads outreach strategies, coordinates community events, analyzes data for cost management, and partners with the Director of Operations on QA and staff management. Travel up to 80% is expected.

Qualifications

• Bachelor’s Degree required.
• Five or more years in member service, transportation service, UR Manager in a health plan, or social worker experience.
• Medical transportation management experience preferred.
• Facility-based social service program experience, including discharge planning, preferred.
• Clinical, case management, and discharge experience preferred.
• Knowledge of Medicaid and Medicare programs.

Responsibilities

• Advocates within the NEMT system for patients and case managers.
• Advocates for the organization’s goals and initiatives within the community.
• Provides in-service training to facilities on how to use NEMT services and promotes strong relationships.
• Ensures facility outreach and training are conducted throughout the assigned area.
• Coordinates community-based outreach, event planning, and education.
• Develops and implements outreach strategies.
• Maintains ongoing relationships with facilities via meetings, calls, and presentations.
• Analyzes subscription service requests and provides education/outreach to improve quality.
• Analyzes patient attendance information from facilities for prior month.
• Analyzes data and develops cost-management strategies.
• Oversees facility coordination and QA with the Director of Operations, including staff management.
• Identifies and contracts with Sole Source TPs, including rate negotiation.
• Leads facility networking and tracks outreach efforts.
• Collects and analyzes feedback from community and stakeholders.
• Provides training related to the TripCare portal.
• Provides support to junior team members.
• Participates in other projects or duties as assigned.
• Business travel of up to 80% is required.

Skills

Verbal communication

Written communication

Interpersonal skills

Public speaking

Relationship building

Strategic thinking

Leadership

Project management

Problem solving

Travel coordination

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

Job description

Modivcare is seeking an experienced Facility Outreach Manager to advocate for patients and case managers in the NEMT system. The role trains facilities on using NEMT services and builds strong relationships with nursing homes, dialysis clinics and providers to maximize scheduling.

The position leads outreach strategies, coordinates community events, analyzes data for cost management, and partners with the Director of Operations on QA and staff management. Travel up to 80% is expected.