Global Cybersecurity Service Delivery Lead

Toyota Tsusho Systems US, Inc.; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Toyota Tsusho Systems US, Inc. is seeking a Cybersecurity Service Delivery Manager to own and govern SOC services for global enterprise clients. You will lead cross-functional programs, coach technical leads, and ensure service quality while aligning with security goals.

You will collaborate with analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations. Global customer communications and growth planning are key aspects of this role.

Qualifications

• Bachelor’s degree in cybersecurity, IT, or CS or related field.
• Minimum 5 years of experience in technology or cybersecurity consulting.
• Experience leading systems integration and cybersecurity transformation programs.
• Proven leadership of SOC or cybersecurity service teams with coaching.
• Strong understanding of cybersecurity operations including threat detection and response.
• Experience improving service quality, scalability, and operational efficiency.

Responsibilities

• Own end-to-end security service delivery and governance for SOC services.
• Serve as primary service contact for global customers and escalations.
• Assess customer needs to shape service strategy and delivery plans.
• Lead cross-functional programs with milestones, dependencies and risks.
• Coach the service delivery team with technical leads.
• Partner with analytics, detection, and incident response teams.
• Drive efficiency, scalability, and process improvements.
• Report performance, feedback, threats, and progress to leadership.
• Develop growth plans to expand customer adoption and new services.

Skills

Leadership

Customer-support

Strategic thinking

Collaboration

Communication

Education

Bachelor's degree in Cybersecurity/IT/CS

Tools

Security analytics platforms

Job description

Toyota Tsusho Systems US, Inc. is seeking a Cybersecurity Service Delivery Manager to own and govern SOC services for global enterprise clients. You will lead cross-functional programs, coach technical leads, and ensure service quality while aligning with security goals.

You will collaborate with analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations. Global customer communications and growth planning are key aspects of this role.