Security Operations Center Officer - Crisis Communications & Response

Patriot Group International; Denver, Northern (CO, KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Patriot Group International in Denver, CO is seeking a Security Operations Communications Center (SOCC) Officer for a full-time, non-exempt role. You will act as the primary communications hub during incidents, triage calls, and manage logs and access control.

The position requires English fluency, a HS diploma or GED, and the ability to pass drug screening. Responsibilities include operating alarms and surveillance, serving visitors, and coordinating with management during emergencies, with

Qualifications

• Ability to complete state Security Officer certification, including the online application process, fingerprints, and background investigation.
• Must have reliable transportation during all seasons.
• Must fluently speak, read, comprehend, and write in English.
• Must have High School diploma or GED.
• Ability to pass a pre-employment drug screen and periodic random drug screening.

Responsibilities

• Deliver exceptional customer service to clients and visitors.
• Answer and triage incoming emergency and non-emergency phone lines.
• Serve as the primary point of contact for all communications during an incident.
• Serve as the communication hub during emergencies, maintaining situational awareness and relaying information to field personnel and management.
• Notify appropriate personnel per post orders during incidents or system activations.
• Maintain accurate Communications Center logs, including all calls for service, dispatched units, and outcomes.
• Adhere to escalation matrices and notification trees as outlined in post orders.
• Access control and physical security principles.
• Operate intrusion alarms, production, and fire detection equipment as well as video surveillance equipment operation.
• Accurate communication of security information and procedures.
• Operate entry and egress access control equipment.
• Roving foot patrols of interior and exterior building areas.
• Identification badge process production.
• Production of complete and detailed security incident and daily operating reports.

Skills

Fluent English

Reliable transportation

Pre-employment drug screen

Education

High School diploma or GED

Job description

Patriot Group International in Denver, CO is seeking a Security Operations Communications Center (SOCC) Officer for a full-time, non-exempt role. You will act as the primary communications hub during incidents, triage calls, and manage logs and access control.

The position requires English fluency, a HS diploma or GED, and the ability to pass drug screening. Responsibilities include operating alarms and surveillance, serving visitors, and coordinating with management during emergencies, with