SOC Operator: Real-Time Security & Dispatch

Walden Security; Louisville (KY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Extensive Training

Tuition Reimbursement

Paid Time Off

Medical Insurance

401K

Employee Assistance Program

Flexible Scheduling

Career Growth

Job summary

Walden Security in Louisville, KY seeks a Security Operations Center (SOC) Operator to monitor CCTV and alarms, coordinate dispatch, and support life safety incidents. You will manage access control, conduct investigations, and maintain logs while ensuring confidentiality and strong communication with leadership.

The ideal candidate has 2+ years in SOC or dispatch, strong problem solving, and a professional demeanor; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum 2+ years in a physical Security Operations Center (SOC) or dispatch.
• Security Officer License where applicable; CPR/First Aid preferred.

Responsibilities

• Monitor CCTV, alarms, and video equipment; dispatch calls by phone/radio.
• Coordinate response with security officers, police, EMS as needed.
• Maintain incident logs and prepare reports.
• Conduct alarm testing and remote audits.
• Investigate and report findings; maintain confidentiality.
• Ensure SOC systems function properly and report deficiencies.
• Support life safety and incident response with appropriate stakeholders.

Skills

CCTV monitoring

Access control

Security software

Communication

Time management

Google Workspace

Customer service

Independent worker

Verbal & written English

Typing 40 WPM

Crisis management

Education

High school diploma or equivalent

Tools

Microsoft Office

Security systems

Job description

Walden Security in Louisville, KY seeks a Security Operations Center (SOC) Operator to monitor CCTV and alarms, coordinate dispatch, and support life safety incidents. You will manage access control, conduct investigations, and maintain logs while ensuring confidentiality and strong communication with leadership.

The ideal candidate has 2+ years in SOC or dispatch, strong problem solving, and a professional demeanor; bilingual skills are a plus.