Security Supervisor

Madison Square Garden Entertainment Corp.; Chicago (IL); On-site; USD 46,838 - 49,593; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) seeks a Security Supervisor to ensure a safe, positive guest experience across MSG venues in Chicago and beyond.

You will supervise security officers, lead training, coordinate with departments, and manage incident reports in a fast-paced environment. The ideal candidate has 3–5 years of supervisory security experience, preferably with union exposure, strong communication skills, and proven ability to mentor staff while handling

Qualifications

• Minimum 3–5 years of supervisory experience in security, law enforcement, or military.
• Preferred experience in events, sports, theatre operations within an entertainment venue.
• Strong communication and stakeholder engagement across levels.

Responsibilities

• Supervise and lead building and event security officers daily.
• Develop front line colleagues and ensure engaging, safe guest experiences.
• Coordinate scheduling, invoices, incident and daily reports, and logs.
• Maintain security office space and equipment readiness; coordinate with maintenance and facilities.
• Manage security programs, security advances, and VIP walkthroughs as needed.
• Handle customer concerns promptly and professionally.
• Provide on-site leadership and represent security in cross‑functional teams.

Skills

Supervisory experience

Security operations

Excellent communication

Team leadership

Stakeholder mobilization

Coaching & mentoring

Crisis response

Education

60 college credit hours

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues - New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The MSG Security Supervisor will be accountable for providing exceptional guest experience throughout MSG’s venues as it relates to event or building security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced and dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will report into the MSG Security Manager.

What will you do?

• Accountable for daily supervision and leadership of building and event security officers.
• Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. Ability to work collaboratively with other departments to achieve company objectives, especially in emergency situations and times of crisis.
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs.
• Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
• Responsible for ensuring that security office space and equipment is prepared to support security operations. Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner
• May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams.
• Supervise Security Officers and support personnel.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of 3-5 years’ supervisory experience (preferred union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theatre operations, within an entertainment venue.
• Previous security experience required, prior service as a non-commissioned officer in the U.S. military responsible for leading small units, training, and managing others would be ideal.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
• Must be able to successfully complete physical fitness examination.
• Demonstrated experience completing reports and documenting staff performance is essential
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship, adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency
• Ability to demonstrate success in managing multiple tasks while under tight deadlines
• Demonstrated experience in some or all of the following areas: guard force scheduling and management, conducting security advances, training security officers, responding to security emergencies, physical security project management, crowd management and writing security policy.

Special Requirements

• Must be willing to travel to other locations as needed
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.

Onsite

Hourly Pay Range

$34-$36 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.