Security Operations Center Operator PT

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 39,000 - 47,000; Part time

Job summary

Madison Square Garden Entertainment Corp. in New York is seeking a Part-Time Security Operations Center (SOC) Operator to join a fast-paced, high-profile security team protecting iconic venues and marquee events year-round.

You will monitor CCTV and access control systems, conduct OSINT monitoring, coordinate incident responses, and maintain records while upholding confidentiality and guest safety. This on-site role requires flexibility, weekend availability, and the ability to work nights on a

Qualifications

• 1–2 years of experience in a security operations center, dispatch center, or similar real-time monitoring environment.
• Associate or Bachelor’s degree, or equivalent combination of education and experience
• Working knowledge of CCTV, access control systems, and alarm monitoring technology, including basic troubleshooting.
• Proficiency in Microsoft Office Suite.
• Strong verbal and written communication skills with the ability to remain calm and articulate under pressure.
• Critical thinking and detail-oriented approach with the ability to multi-task in a fast-paced environment.
• Professional demeanor with the ability to interact across all levels of the organization.

Responsibilities

• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Monitor and operate CCTV systems, video analytics, access control platforms, and alarm systems across all supported venues during assigned shifts.
• Conduct OSINT monitoring to identify emerging threats, risks, or reputational concerns.
• Maintain situational awareness of venue operations, events, weather, and external factors that may affect security posture.
• Support employee badge system by verifying status, issuing badges, and disabling access as needed.
• Provide real-time video tracking and information for persons of interest (POI) related to security concerns.

Skills

CCTV knowledge

Access control systems

Alarm monitoring

MS Office

Education

Associate or Bachelor's degree

Tools

CCTV systems

Access control platforms

Alarm monitoring technology

Microsoft Office Suite

Job description

Who are we hiring?

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features theChristmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

ThePart TimeSecurity Operations Center (SOC) Operator serves as the critical nerve center for Madison Square Garden’s security ecosystem. The SOCprovidesreal-time monitoring, threat identification, and incident coordination across Madison Square Garden, corporate headquarters at 2 Penn Plaza, andvariousother MSGvenue operationcenters. Operating within a fast-paced, high-profile entertainment and sports environment. The SOC Operator ensures the safety of thousands of guests, employees, artists, and athletes byleveragingadvanced security technologies and proven communication protocols.

This is an opportunity to join a world-class securityteamprotecting iconic venues and supporting marquee events year-round.

What will you do?

• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Monitor andoperateCCTV systems, video analytics, access control platforms, and alarm systems (video, door, and duress alarms) across all supported venues and facilities during assigned shifts.
• Conduct social media and open-source intelligence (OSINT) monitoring toidentifyemerging threats, risks, or reputational concerns.
• Maintain situational awareness of venue operations, local events, weather conditions, and external factors that may affect security posture during scheduled coverage periods.
• Support the organization’s employee badge system by verifying employee status, issuing access badges, and disabling badge access as needed.
• Provide real-time video tracking and information as requested forpersonsof interest (POI) related to security and safety concerns.
• Respond to routine and emergency calls, dispatching security officers, ERT members, facilities personnel, police, fire, and EMS asrequiredvia telephone, radio, and organizational platforms.
• Evaluate and triage incidents based on severity,escalating tosecurity management and cross-functional teams per established protocols.
• Support life safety incidents including medical emergencies, natural disasters, active threats, and facility evacuations.
• Communicatetimely,accurateinformation to stakeholders using established communication vehicles.
• Maintain comprehensive records of all communications, incidents, dispatch activities, and system alerts per departmental standards; prepare incident summaries and shift reports asrequired.
• Operate and troubleshoot security technology platforms including CCTV, access control, visitor management, and alarm monitoringsystems;support operational testing ofnew technologiesas deployed.
• Contribute to position-related projects and data reporting as assigned, based on shift availability and individual capability.
• Handle sensitive matters with discretion andmaintainstrict confidentialityregardingpersonnel matters, investigations, VIP movements, and related activities.
• Serve as a reliable point of contact for employees, vendors, guests, and law enforcement requiring general securityassistanceduring scheduled shifts.

What do you need to succeed?

• 1–2 years of experience in a security operations center, dispatch center, or similar real-time monitoring environment.
• Associate orBachelor’sdegree, or equivalent combination of education and experience
• Working knowledge of CCTV, access control systems, and alarm monitoring technology, including basic troubleshooting.
• Proficiencyin Microsoft Office Suite.
• Strong verbal and written communication skills with the ability to remain calm and articulate under pressure.
• Critical thinking and detail-oriented approach with the ability to multi-task in a fast-paced environment.
• Professional demeanor with the ability to interact across all levels of the organization.

Special Requirements

• Ability toworka flexible schedule including nights,have splitdays off, work weekends and holidays in a 24 X 7 environment.
• This is a fully on-site position.

#LI-Onsite

Hourly Pay Range

$28—$34 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.