SOC Operator - Full time

Prosegur Security USA, Inc; San Jose (CA); Ibrido; USD 30.000 - 43.000; Tempo pieno

Descrizione del lavoro

Prosegur Security USA, Inc is seeking a SOC Operator for a hybrid role at a premier campus in Fremont, CA. The position splits time between active foot patrols and managing the campus Control Desk, including CCTV monitoring, alarm handling, and access control.

Schedule is Monday–Friday, 1400–2200, with an hourly pay rate of $26.50. The role emphasizes professional customer service, incident escalation, and detailed reporting to site leadership.

Mansioni

• Control Desk Operations: Monitor multi-screen CCTV camera systems and respond to alarm panels in real time.
• Access & Badge Management: Process access permissions and badge activity requests.
• Dispatch & Communications: Answer calls from guard posts, employees, and clients; dispatch patrols accordingly.
• Active Patrols: Conduct thorough interior and exterior patrols to identify hazards and policy violations.
• Incident Escalation & Reporting: Initiate emergency procedures and generate detailed incident reports.

Conoscenze

CCTV Monitoring

Access Control

Emergency Response

Patrol Duties

Customer Service

Strumenti

Lenel Access Control

Descrizione del lavoro

SOC Operator - Full time

Job Overview

Prosegur Security is hiring a hybrid Patrol / Control Desk Officer for a premier corporate campus in Fremont, CA. This dual-function role splits time between active physical foot patrols and managing the campus Control Desk—monitoring CCTV, managing automated alarms, handling post dispatching, and controlling access systems.

• Schedule: Monday–Friday, 1400–2200
• Pay: $26.50

Key Responsibilities & Operational Duties

• Control Desk Operations: Monitor multi-screen CCTV camera systems, respond to alarm panels, and operate the Lenel 9000 access control system in real time.
• Access & Badge Management: Process access permissions, manage badge activity, and process electronic access requests.
• Dispatch & Communications: Answer incoming calls from interior guard posts, site employees, and clients; dispatch patrol officers and field personnel accordingly.
• Active Physical Patrols: Conduct thorough interior and exterior foot patrols across campus facilities to identify safety hazards, security breaches, and policy violations.
• Incident Escalation & Reporting: Initiate formal emergency escalation procedures, notify site leadership during critical events, and generate detailed electronic incident reports.
• Customer Service: Maintain a professional, approachable demeanor while enforcing site security rules and assisting visitors and staff.

PPO#120931