Hybrid Security Operator: Patrols & Control Desk

Prosegur Security USA, Inc; San Jose (CA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Prosegur Security USA, Inc is seeking a SOC Operator for a hybrid role at a premier campus in Fremont, CA. The position splits time between active foot patrols and managing the campus Control Desk, including CCTV monitoring, alarm handling, and access control.

Schedule is Monday–Friday, 1400–2200, with an hourly pay rate of $26.50. The role emphasizes professional customer service, incident escalation, and detailed reporting to site leadership.

Responsibilities

• Control Desk Operations: Monitor multi-screen CCTV camera systems and respond to alarm panels in real time.
• Access & Badge Management: Process access permissions and badge activity requests.
• Dispatch & Communications: Answer calls from guard posts, employees, and clients; dispatch patrols accordingly.
• Active Patrols: Conduct thorough interior and exterior patrols to identify hazards and policy violations.
• Incident Escalation & Reporting: Initiate emergency procedures and generate detailed incident reports.

Skills

CCTV Monitoring

Access Control

Emergency Response

Patrol Duties

Customer Service

Tools

Lenel Access Control

Job description

Prosegur Security USA, Inc is seeking a SOC Operator for a hybrid role at a premier campus in Fremont, CA. The position splits time between active foot patrols and managing the campus Control Desk, including CCTV monitoring, alarm handling, and access control.

Schedule is Monday–Friday, 1400–2200, with an hourly pay rate of $26.50. The role emphasizes professional customer service, incident escalation, and detailed reporting to site leadership.