SOC Operator: Flexible Schedule at Security Command Center

Securitas Security Services USA, Inc.; Cambridge (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits package

Flexible schedules

Job summary

Securitas Security Services USA, Inc. in Cambridge, MA, is seeking a SOC Operator to monitor security systems, manage alarms, and coordinate incident responses in real time.

This role serves as the command center for security operations, ensuring rapid response, accurate reporting, and continuous situational awareness, with training provided if needed. Ideal candidates have a high school diploma or GED, legal authorization to work in the United States, strong communication skills, and the

Qualifications

• Must be at least 18 years old
• High School Diploma or GED (or willingness to obtain within six months)
• Legal authorization to work in the United States
• Customer service experience
• Computer skills
• Reliable communication
• Ability to multitask under stress
• Valid driver license
• Ability to read, write, and speak English
• Successful completion of pre-employment screening (background check and drug test)

Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Skills

Customer service

Communication

Multitask under stress

English language skills

Reliable

Education

High School Diploma or GED

Job description

Securitas Security Services USA, Inc. in Cambridge, MA, is seeking a SOC Operator to monitor security systems, manage alarms, and coordinate incident responses in real time.

This role serves as the command center for security operations, ensuring rapid response, accurate reporting, and continuous situational awareness, with training provided if needed. Ideal candidates have a high school diploma or GED, legal authorization to work in the United States, strong communication skills, and the