SOC Operator - Billerica, MA

Securitas Group; Billerica (MA); On-site; USD 27,390 - 39,010; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid time off

Paid uniforms

Employee assistance program

Employee discount programs

Job summary

A leading security services company in Billerica, MA is seeking a SOC Operator to monitor security systems and support incident response. Candidates must be at least 18 years old, possess a high school diploma, and have previous security and customer service experience. The role offers benefits including medical, dental, vision insurance, and a 401(k) plan.

Qualifications

• Excellent observational and de-escalation skills; able to remain calm under pressure.
• Strong communicator; capable of working closely with local security teams.
• Committed to ethical practices and following all safety protocols.

Responsibilities

• Operate CCTV systems, alarm monitoring platforms, and life safety systems.
• Utilize software to monitor and manage access to secure areas.
• Coordinate responses to alarms, emergencies, and incidents.
• Maintain professional communication with security staff and emergency responders.
• Accurate documentation of incidents and alarms.
• Participate in structured training program.
• Provide courteous and professional support to client staff.

Skills

Observational skills

Communication

De-escalation skills

Education

High school diploma or equivalent

Job description

Join to apply for the SOC Operator - Billerica, MA role at Securitas Group.

Job Details

• Full Time
• Location: Billerica, MA
• Pay Rate: $24.10/hour
• Shift(s): Multiple shifts available. Discuss with recruiter.
• Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Uniforms Provided, Employee Assistance Program

Responsibilities

• Surveillance & Monitoring: Operate CCTV systems, alarm monitoring platforms, and life safety systems to detect and respond to security threats.
• Access Control: Utilize software to monitor and manage access to secure areas.
• Emergency Dispatching: Coordinate responses to alarms, emergencies, and incidents using radio, satellite phones, and emergency broadcast systems.
• Communication: Maintain professional communication with security staff, emergency responders, and client personnel. Use active listening and clear documentation practices.
• Incident Reporting: Accurately document all incidents, alarms, and communications in dispatch logs and reports.
• Training & Development: Participate in a structured 40-hour training program covering alarm systems, emergency procedures, communication tools, and site-specific protocols.
• Customer Service: Provide courteous and professional support to client staff and visitors, ensuring a positive and secure environment.

Qualifications

• Excellent observational and de-escalation skills; able to remain calm under pressure.
• Strong communicator; capable of working closely with local security teams.
• Committed to ethical practices and following all safety protocols, always maintaining a safe and respectful approach.

Requirements

• At least 18 years of age.
• Reliable means of communication and transportation.
• Legal right to work in the United States.
• Ability to effectively speak, read and write English.
• High school diploma, GED, or equivalent.
• Previous SOC Operator or Command Center experience required.
• 2+ years of security experience required or equivalent.
• 3+ years of customer service experience.

Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna), Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Program (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.