SOC Operator- Cambridge ($23.80-HOUR/ M-F/ 3PM-11PM)

Securitas, Inc.; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Securitas is seeking a SOC Operator in Cambridge, MA to monitor alarms, manage security systems, and coordinate incident response from a centralized control room. The role emphasizes rapid reporting, accurate logging, and professional communication with clients, employees, and emergency responders.

Candidates with call center, dispatch, or surveillance experience are welcome, and training is provided to launch a career in security.

Qualifications

• At least 18 years of age.
• Legal authorization to work in the United States.
• Pre-employment screening including background check and drug test.
• Reliable communication and transportation.
• Ability to read, write, and speak English.

Responsibilities

• Monitor intrusion detection systems and security technologies to identify threats.
• Listen to and manage law enforcement and security radio traffic with real-time awareness.
• Coordinate and dispatch appropriate emergency services or on-site personnel.
• Accurately log incidents, maintain detailed records, and prepare professional reports.
• Monitor CCTV systems to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting as needed.
• Provide clear, professional communication to clients, employees, and emergency responders.
• Review events and assist with identifying trends or areas for improvement.

Skills

Attention to detail

Situational awareness

Multitasking

Communication skills

Teamwork

Problem solving

Education

High School Diploma or GED

Job description

Position Overview

As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time.

SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness.

If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

POSITION: SOC Operator
LOCATION: Cambridge, MA
PAY RATE: $23.80 / Hour
SCHEDULE: Monday-Friday 3:00 pm -11:00 pm

Key Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Minimum Qualifications

• At least 18 years of age
• High School Diploma or GED (or willingness to obtain within six months)
• Legal authorization to work in the United States
• Reliable communication and transportation
• Ability to read, write, and speak English
• Successful completion of pre-employment screening (background check and drug test)

Preferred Experience

• Call center, dispatch, or monitoring experience
• Security operations center (SOC) experience
• Familiarity with CCTV, alarm systems, or dispatch software

Core Competencies

• Strong attention to detail and situational awareness
• Ability to multitask in a fast-paced, high- pressure environment
• Excellent communication skills (written and verbal)
• Strong problem-solving and decision-making abilities
• Professionalism and composure during emergencies
• Team-oriented with adaptability to changing conditions

Working Conditions

• Primarily seated in a centralized control room setting
• Extended periods of computer and system monitoring
• Fast-paced environment requiring quick decision-making
• May include evenings, weekends, holidays, or overtime

• Regular interaction with clients, employees, and emergency personnel

  Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

  Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring thepremises, includingpatrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client’s employees and customers.

  We are driven by a clear corporate culture and purpose, which helps us live according to our values ofIntegrity, Vigilance, and Helpfulness.These values are at the heart of our culture, help define who we are and guide our actions.

  Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.