SOC Operator: Real-Time Security Monitoring & Dispatch

Securitas US Business Unit; Cambridge (MA); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits package

Flexible schedules

Job summary

Securitas is seeking a SOC Operator to monitor security systems, coordinate dispatch, and document incidents in real time from a centralized control room. You will work with alarms, CCTV, and radio communications to ensure swift, accurate responses and thorough reporting.

We provide training and value strong attention to detail, reliability, and professional communication under pressure. This role is on-site in a fast-paced security operations environment.

Qualifications

• 18+ years of age
• High School Diploma or GED (or willingness to obtain within six months)
• Legal authorization to work in the United States
• Customer service experience
• Computer skills
• Reliable communication
• Ability to multitask under stress
• Valid driver license
• Ability to read, write, and speak English
• Successful completion of pre-employment screening (background check and drug test)

Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Skills

Customer service

Computer skills

Communication

Multitasking under pressure

English reading/writing

Pre-employment screening

Legal work authorization

Driver's license

Education

High School Diploma or GED

Tools

CCTV

Dispatch software

Alarm systems

Job description

Securitas is seeking a SOC Operator to monitor security systems, coordinate dispatch, and document incidents in real time from a centralized control room. You will work with alarms, CCTV, and radio communications to ensure swift, accurate responses and thorough reporting.

We provide training and value strong attention to detail, reliability, and professional communication under pressure. This role is on-site in a fast-paced security operations environment.