SOC Operator: 24/7 Security Monitoring (Evenings/Nights)

St. Moritz Security Services, Inc.; Pittsburgh (Allegheny County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. in Pittsburgh, PA operates a 24/7 Security Operations Center (SOC). This onsite role monitors alarms, assists customers, and coordinates with emergency responders. Training and certification are provided as part of the onboarding process.

The position is available as full-time or part-time with 2nd and 3rd shifts, weekends, and holidays required. Strong communication and reliability are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience preferred.
• Excellent communication and multitasking abilities.
• Attention to detail and problem-solving skills.
• Willing to work evenings, nights, weekends, and holidays.
• Experience with alarm monitoring or security systems is a plus.

Responsibilities

• Monitor security alarms and respond according to procedures.
• Communicate with customers, emergency responders, and internal teams.
• Provide professional customer service while handling a high volume of inbound calls.
• Document activity and navigate multiple computer applications.
• Assist customers with account inquiries, alarm monitoring, and basic troubleshooting.
• Remain alert and organized in a 24/7 operations environment.

Skills

Communication skills

Multitasking

Customer service

Call center experience

Data entry experience

Attention to detail

Problem-solving

Reliability / attendance

Evening/night/weekend availability

Education

High school diploma or equivalent

Tools

Alarm monitoring systems

Access control

Security systems

Job description

St. Moritz Security Services, Inc. in Pittsburgh, PA operates a 24/7 Security Operations Center (SOC). This onsite role monitors alarms, assists customers, and coordinates with emergency responders. Training and certification are provided as part of the onboarding process.

The position is available as full-time or part-time with 2nd and 3rd shifts, weekends, and holidays required. Strong communication and reliability are essential for success in a fast-paced environment.