SOC Operator

Bogaard Group International, Inc.; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bogaard Group International, Inc. seeks a Security Operations Center Operator to be embedded at a Los Angeles-based Global Technology & Entertainment company. The role is on-site, full-time, supporting safety, security, and crises across facilities and events.

You will monitor security systems, CCTV, and life-safety alerts, respond to incidents, and document events. Strong communication, discretion, and multitasking are essential, with multilingual skills a plus.

Qualifications

• 2+ years of experience in security control center or equivalent.
• Bachelor’s degree preferred in related field.
• Ability to multitask in a fast-paced environment and maintain discretion.

Responsibilities

• Monitor security, communications, and life-safety systems within designated regions.
• Proactively monitor CCTV and remote viewer programs.
• Respond to alarms and emergencies, providing direction and guidance.
• Document events via shift reports and logs and escalate as needed.
• Inform supervisors of missing or inoperative equipment and system issues.
• Manage two-way communications and make emergency notifications as required.

Skills

Security operations monitoring

CCTV surveillance

Emergency response

Incident documentation

Communication skills

Confidential information handling

Multilingual (bonus)

Education

Bachelor's degree in International Relations/Security Studies or related field

Tools

Security monitoring software

Job description

Position Overview

We are looking for a Security Operations Center (SOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA.

Position Overview

We are looking for a Security Operations Center (SOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA.

As a Security Operations Center (SOC) Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Client's facilities, productions, special events, travelers, and personnel.

This is a full time on-site position with competitive benefits.

Essential Job Functions

• Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders

Required Skills And Experience

• 2+ years of experience working in a security control center environment
• Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field
• Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision
• Proven ability to work with highly confidential information
• Excellent personal communication and diplomacy skills with the ability to work inclusively with others
• Must be able to communicate effectively with all levels of the organizations
• Multilingual capabilities is a plus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.