SOC Operator

Bogaard Group International; Los Angeles (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bogaard Group International in Los Angeles, CA, seeks a Security Operations Center (SOC) Operator for embedded, on-site support at a Global Technology & Entertainment client. The role ensures safety, security, and crisis response for facilities, productions, events, and personnel.

Responsibilities include monitoring security and CCTV, handling alarms, guiding staff during emergencies, and documenting incidents with shift reports.

Qualifications

• 2+ years in a security control center environment.
• Bachelor's degree in a related field preferred.
• Proficient with web-based social media, search tools and productivity apps.
• Able to handle confidential information and work with minimal supervision.
• Strong communication and diplomacy skills across all levels.

Responsibilities

• Monitor security, fire/life safety, and CCTV systems in the designated region.
• Proactively oversee surveillance and respond to alarms and incidents.
• Answer events via phone/intercom; provide direction during emergencies.
• Escalate complaints and critical information to predefined contacts.
• Document events with shift reports and incident logs.
• Inform Shift Supervisor of missing or inoperative equipment immediately.
• Control two-way communications and make emergency notifications as needed.

Skills

Multitasking

Communication

Confidential data

Diplomacy

Cross-functional coordination

Education

Bachelor's degree (related field)

Tools

Social media platforms

Search tools

Productivity apps

Communication tech

Job description

Position overview

We are looking for a Security Operations Center (SOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA.

As a Security Operations Center (SOC) Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Client's facilities, productions, special events, travelers, and personnel.

This is a full time on-site position with competitive benefits.

Essential Job Functions

• Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders

Required Skills and Experience

• 2+ years of experience working in a security control center environment
• Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field
• Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision
• Proven ability to work with highly confidential information
• Excellent personal communication and diplomacy skills with the ability to work inclusively with others
• Must be able to communicate effectively with all levels of the organizations
• Multilingual capabilities is a plus

$28 - $30 an hour