SOC Operator

Bogaardgroup; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bogaardgroup seeks an on-site Security Operations Center (SOC) Operator to support safety, security, and crises across facilities, productions, events, travelers, and personnel in Los Angeles.

You will monitor systems, cameras, alarms, and communications; respond to emergencies; document events; and coordinate with supervisors. Bachelor's degree preferred; multilingual skills a plus.

Qualifications

• 2+ years in a security control center environment.
• Bachelor's Degree in International Relations, Security Studies, or related field.
• Proficiency with web-based social media, search tools, productivity apps.
• Ability to handle multiple tasks in a fast-paced setting with minimal supervision.

Responsibilities

• Monitor security, communications, and fire/life safety systems in the region.
• Proactively observe surveillance cameras and CCTV viewer programs.
• Respond to security/life safety system alarms and incidents.
• Answer events over phones/intercoms; guide employees and security staff during emergencies.
• Escalate complaints and critical information to pre-identified contacts promptly.
• Document routine and unusual events via shift reports and logs.
• Notify Shift Supervisor of missing or inoperative equipment and systems.
• Manage two-way communications and perform emergency notifications per site orders.

Skills

Security operations

Multitasking

Communication skills

Confidentiality

Diplomacy

Cross-cultural communication

Team communication

Multilingual (optional)

Education

Bachelor's degree in related field

Job description

Position overview

We are looking for a Security Operations Center (SOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA.

As a Security Operations Center (SOC) Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Client's facilities, productions, special events, travelers, and personnel.

This is a full time on-site position with competitive benefits.

Essential Job Functions

• Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders

Required Skills and Experience

• 2+ years of experience working in a security control center environment
• Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field
• Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision
• Proven ability to work with highly confidential information
• Excellent personal communication and diplomacy skills with the ability to work inclusively with others
• Must be able to communicate effectively with all levels of the organizations
• Multilingual capabilities is a plus