SOC Operator

Bogaard Group International, Inc.; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Doist in Los Angeles is seeking a Security Operations Center (SOC) Operator to embed with a Global Technology & Entertainment company. This full-time, on-site role focuses on monitoring security, CCTV, alarms, and life safety systems across facilities, with rapid response during incidents and emergencies.

You will document events, coordinate with supervisors, and maintain clear communications while handling confidential information and working with diverse teams.

Qualifications

• 2+ years of experience in a security control center environment.
• Bachelor's degree in International Relations, Security Studies, or related field preferred.
• Proficiency with web-based social media platforms and productivity tools.
• Ability to multitask in a fast-paced environment with minimal supervision.
• Ability to handle highly confidential information and communicate with all levels.

Responsibilities

• Monitor security, CCTV, and life safety systems across designated regions.
• Proactively monitor surveillance cameras and CCTV viewer programs.
• Respond to security and life safety system alarms and incidents.
• Provide direction during emergencies via phones and intercoms.
• Escalate complaints and critical information to pre-identified contacts.
• Document routine and unusual events using shift reports and logs.
• Inform Shift Supervisor of missing or inoperative equipment or systems.
• Coordinate two-way communications systems control.
• Make emergency notifications per site Post Orders.

Skills

Security operations

Multitasking

Communication

Confidential information handling

Multilingual (plus)

Education

Bachelor's degree in related field

Tools

Web-based social media platforms

Job description

Position overview

We are looking for a Security Operations Center (SOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA. As a Security Operations Center (SOC) Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Client's facilities, productions, special events, travelers, and personnel. This is a full time on-site position with competitive benefits.

Essential Job Functions

• Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders

Required Skills and Experience

• 2+ years of experience working in a security control center environment
• Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field
• Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision
• Proven ability to work with highly confidential information
• Excellent personal communication and diplomacy skills with the ability to work inclusively with others
• Must be able to communicate effectively with all levels of the organizations
• Multilingual capabilities is a plus