SOC Dispatch Lead: Security Operations & Training

HealthPartners; Minnesota; Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Park Nicollet in Minnesota is seeking a Security Operations Center Operator Lead at Methodist Hospital. The Lead Dispatcher provides advanced operational support within the SOC, serving as the primary on‑shift resource for SOC Dispatchers.

This role trains and directs dispatchers to uphold security policies and ensure high situational awareness and professionalism. The Lead supports incident coordination and continuous improvement of SOC processes.

Formación

• Minimum of two (2) years of experience in security, emergency communications, or public safety telecommunications
• Equivalent combination of experience and education
• Valid driver’s license

Responsabilidades

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service in accordance with established procedures.
• Maintain situational awareness of all active incidents.
• Support field Officers with real-time information and coordination.
• Serve as the primary resource for SOC Dispatchers during the shift.
• Provide guidance on incident triage, communication standards, and escalation procedures.
• Assist/lead shift handoffs, workload distribution, and operational continuity.
• Ensure adherence to response procedures and standards.
• Assist with onboarding and training of new SOC Dispatchers.
• Provide coaching and feedback on call-taking, documentation, and system use.
• Supports the development and implementation of new and updated procedures/technologies in coordination with the supervisor
• Review incident logs and reports for accuracy and completeness.
• Identify performance concerns and communicate them to the SOC Supervisor.
• Support de-briefs and after action reviews of critical incidents
• Assist with documentation, audits, and compliance tasks.
• Support emergency notifications and communication systems.
• Perform additional duties as assigned.

Conocimientos

Dispatching

Emergency communication

Incident triage

Leadership

Multitasking

Calm under pressure

Educación

Two years of security/emergency communications/public safety telecommunications experience

Valid driver’s license

Descripción del empleo

Park Nicollet in Minnesota is seeking a Security Operations Center Operator Lead at Methodist Hospital. The Lead Dispatcher provides advanced operational support within the SOC, serving as the primary on‑shift resource for SOC Dispatchers.

This role trains and directs dispatchers to uphold security policies and ensure high situational awareness and professionalism. The Lead supports incident coordination and continuous improvement of SOC processes.