SOC Dispatch Lead: Incident Response & Training

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Park Nicollet Health Services is seeking a Security Operations Center Lead Operator at Methodist Hospital to provide on‑shift leadership for SOC Dispatchers and coordinate incident response.

Lead responsibilities include monitoring video, alarms and access control, training and mentoring staff, and ensuring adherence to security procedures while maintaining high situational awareness and professionalism.

Qualifications

• Minimum of two (2) years of experience in security, emergency communications, or public safety telecommunications OR
• Equivalent combination of experience and education
• Valid driver’s license
• Strong knowledge of dispatching, emergency communication, and incident triage

Responsibilities

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service in accordance with established procedures.
• Maintain situational awareness of all active incidents.
• Support field Security Officers with real-time information and coordination.
• Serve as the primary resource for SOC Dispatchers during the shift.
• Provide guidance on incident triage, communication standards, and escalation procedures.

Skills

Dispatching knowledge

Emergency communication

Incident triage

Leadership & mentoring

Multitasking & prioritization

Calm under pressure

Tools

Video management systems

Access control systems

Alarms systems

Radio systems

Job description

Park Nicollet Health Services is seeking a Security Operations Center Lead Operator at Methodist Hospital to provide on‑shift leadership for SOC Dispatchers and coordinate incident response.

Lead responsibilities include monitoring video, alarms and access control, training and mentoring staff, and ensuring adherence to security procedures while maintaining high situational awareness and professionalism.