Snow Tubing Attendant

MOHAWK MOUNTAIN SKI AREA INC; Cornwall (CT); On-site; USD 24,000 - 28,000; Full time

Job summary

Mohawk Mountain Ski Area, Inc. is hiring a Snow Tubing Attendant to support all Snow Tubing operations, set up, operate and close the tubing area, and lead by example to deliver outstanding guest experiences. This role requires a friendly, helpful demeanor and strong teamwork.

Qualified applicants must be at least 16, able to work outdoors in winter, and able to carry tubes and assist guests. This is a full- or part-time seasonal position with shifts Thu–Sun and some holidays, from November

Qualifications

• Must be at least 16 years old.
• Able to stand/walk outside in winter conditions.
• Able to shovel or move snow and assist customers when necessary.
• Excellent customer service and clear communication with guests.
• Available to work Thursdays through Sundays, plus holidays, November–late March.

Responsibilities

• Provide a consistent and pleasant customer experience and have a positive attitude.
• Greet, direct, assist snow tubing customers and verify guest pass or lift ticket.
• Educate and advise tubing customers on best practices for warmth, safety and enjoyment.
• Meet cleanliness and safety standards and report any safety concerns.
• Promote Snow Tubing Groups and assist with group scheduling when needed.

Skills

Customer service

Punctual

Team player

Safety awareness

Welcoming attitude

Job description

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing an undue hardship on Mohawk Mountain. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete Application may affect your consideration for employment.

Category Mountain Operations

Description

The Snow Tubing Attendant is responsible for assisting in all operations of the Mohawk Mountain Snow Tubing department. The Snow Tubing Attendant will help set-up, operate and close the Snow Tubing area. The Snow Tubing Attendant will lead by example and with professionalism, to set standards for outstanding customer experiences and a productive and stable work environment.

Position Requirements

Essential Duties and Responsibilities of the Snow Tubing Attendant

• Provide a consistent and pleasant customer experience and have a positive attitude
• Be punctual and reliable and follow instructions
• Able to focus on duties without use of personal phone for extended periods throughout the workday
• Advise Shift Supervisor of any condition or occurrence which adversely affects safety and operation
• Greet, direct, assist snow tubing customers and verify validity of guest pass or lift ticket.

• Greet guest in a friendly manner, provide excellent customer service and share general knowledge of the tubing area. Be comfortable providing clear instructions and direction to adults & children
• Ability to perform repetitive tasks for duration of shift in potentially changing weather conditions
• Keep areas clear of litter, clothing articles, anything that presents a hazard or affects the tubing area appearance negatively.
• Meet or exceed customer expectations and company standards for cleanliness.
• Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience.
• Understand Mohawk Mountain standards, policies and practices. Communicate them to customers and/or employees effectively when needed. Take corrective measures as appropriate.

In addition, the Snow Tubing Attendant may assist with:

• General customer service for questions, offering information, assistance and problem solving.
• Promoting, scheduling and facilitating Snow Tubing Groups.
• Any other responsibilities or tasks deemed necessary.

Qualifications for a successful candidate in this position

• At least 16 years of age and able to work as a team member
• Able to stand/walk/work outside, on snow, in winter conditions, for extended periods of time.
• Possess requisite clothing, boots and gear for a winter environment and for adverse and variable weather.
• Able to shovel or move snow, carry tubes, move mats and assist customers when necessary.
• Available to work Thursdays thru Sundays, including Friday and Saturday evenings, plus additional holiday periods, from November – late March. Adaptable to flexible schedules.
• Reliable transportation in all weather conditions.
• Enthusiastic, friendly and able to interact with both staff and resort guests of all ages
• English language competency; reading, writing and speaking. Other language skills are useful
• Prior involvement with winter recreation useful, but not required

Wage Range $17.50 - $20

Full-Time/Part-Time Seasonal

Shift Various Shifts

Position Snow Tubing Attendant

Number of Openings 1

About the Organization For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience.

This position is currently accepting applications.