Snow Tubing Supervisor

MOHAWK MOUNTAIN SKI AREA INC; Cornwall (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Mohawk Mountain Ski Area, Inc. is seeking a Snow Tubing Operations Supervisor to lead the day-to-day operations of the Snow Tubing department.

You will be on-site during all tubing hours, supervise staff, train teammates, and ensure a safe, enjoyable guest experience. You will set up and maintain tubing site elements, manage staffing, handle customer inquiries, and coordinate with Mountain Operations for conditions and communications.

Qualifications

• Must be at least 18 years old.
• Management and customer service experience required.
• Able to work outside in winter conditions.
• Must be able to stand for long periods and lift light equipment.
• Flexible schedule including Thursdays–Sundays and holidays.

Responsibilities

• Provide a consistent and pleasant customer experience.
• Lead, train and develop tubing staff in a safe, welcoming environment.
• Schedule staff and manage tubing sessions according to guest demand.
• Oversee tubing site setup, signage, and daily shutdown procedures.
• Maintain clear communication with Mountain Operations and log reports.
• Assist with general customer service and group tubing promotions.

Skills

Management experience

Customer service

Stand/walk outdoors

Winter clothing/gear

Snow shoveling

Flexible schedule

Reliable transportation

English proficiency

Computer skills

Winter recreation background

Job description

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing an undue hardship on Mohawk Mountain. Please inform us if you need assistance completing any forms or otherwise participate in the application process. Please provide complete information. An incomplete Application may affect your consideration for employment.

Category Mountain Operations

Description

Mohawk Mountain is currently recruiting a Snow Tubing Operations Supervisor.

The Snow Tubing Operations Supervisor will be responsible for running the day to day operations of the Snow Tubing department at Mohawk Mountain. The Snow Tubing Operations Supervisor will be present during all operational hours of the Snow Tubing area and until all guests have left the area. Snow Tubing Operations Supervisor will lead by example, setting the standard for providing an outstanding customer experience through professionalism, extensive training and a friendly, welcoming demeanor.

Essential Duties and Responsibilities of the Snow Tubing Operations Supervisor

• Provide a consistent and pleasant customer experience.

Have regular contact with customers, including instruction, problem resolution and addressing concerns.

• Help hire, train and develop Snow Tubing staff, in a secure, civil and energized work environment.

Schedule and manage employees for work sessions as conditions and guest visits dictate.

• Oversee the appropriate set-up of the Tubing site, its boundaries, markings, signage, access points, customer service infrastructure or amenities and any other routines on a daily basis, or as needed. Oversee the appropriate shutdown protocols at the end of each tubing day, ensuring that all departmental equipment and supplies are secured and removed from public use.
• Maintain orderly traffic within the tubing area. Keep to schedules and session timing.
• Meet or exceed customer expectations and company standards for cleanliness.
• Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience.
• Understand Mohawk Mountain standards, policies and practices. Communicate them to customers and/or employees effectively when needed. Take corrective measures as appropriate.
• Communicate daily (or more frequently, as needed) with Mountain Operations regarding any conditions or occurrence which could affect the best possible operation of the Tubing department.
• Understand and use proper radio and communications protocols.
• Establish and maintain good, routine communication with the Mountain Operations Manager and ensure that information is passed along efficiently and accurately.
• Maintain any logbooks, reports, protocols associated with this department.

In addition, the Snow Tubing Operations Supervisor may assist with:

• General customer service for questions, offering information, assistance and problem solving.
• Promoting, scheduling and facilitating Snow Tubing Groups.
• Any other responsibilities or tasks deemed necessary.

Position Requirements

Qualifications for a successful candidate in this position

• At least 18 years of age
• Management and customer service experience
• Able to stand/walk/work outside, on snow, in winter conditions, for extended periods of time.
• Possess requisite clothing, boots and gear for a winter environment and for adverse and variable weather.
• Able to shovel or move snow, carry tubes, move mats and assist customers when necessary.
• Available to work Thursdays thru Sundays, including Friday and Saturday evenings, plus additional holiday periods, from November – late March. Adaptable to flexible schedules.
• Reliable transportation in all weather conditions.
• Enthusiastic, friendly and able to interact with both staff and resort guests of all ages
• English language competency; reading, writing and speaking. Other language skills are useful
• Computer skills. Able to learn and use proprietary software and systems
• Prior involvement with winter recreation useful, but not required

Wage Range - $18-24

Full-Time/Part-Time Seasonal

Shift Various Shifts

Position Snow Tubing Supervisor

Number of Openings 1

About the Organization For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience.

This position is currently accepting applications.