Snow Sports School Front Desk Associate

Paycom - ATS; Portage (WI); On-site; USD 21,000 - 22,000; Full time

Job summary

Snow Sports School in Portage, WI is seeking a personable Front Desk Associate to join our team. You will manage front desk operations, assist guests with tickets, rentals and lessons, and ensure an excellent guest experience in a dynamic environment.

The ideal candidate communicates well, stays calm under pressure, and supports smooth operations across the school. Weekend and peak season availability is essential, with a requirement to stand for extended periods in a cold environment.

Qualifications

• Excellent interpersonal and communication skills.
• Friendly and outgoing personality.
• Ability to handle stressful situations with composure and professionalism.
• Strong organizational skills and attention to detail.
• Able to multitask in a fast-paced environment.
• Must stand for long periods and work in cold conditions.
• Weekend, holiday and peak season availability required.
• Minimum age 16; uniform and dress code required.

Responsibilities

• Greet and welcome guests with a friendly and professional attitude.
• Provide in person and over the phone customer service.
• Manage front desk operations including running POS and collecting payment.
• Sell tickets, rentals, lessons and other front desk products.
• Answer questions about Snow Sports School, lesson types and schedules.
• Assign and schedule lessons and ensure accurate recording.
• Check-in guests and pair groups with instructors.
• Handle stressful situations calmly and maintain guest experience.
• Some data entry work required.
• Keep the Snow Sports School clean, organized and well maintained.
• Assist in other administrative tasks to support operations.
• May be cross-trained to help other departments.

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Friendly demeanor

Tools

POS system

Microsoft Excel

Job description

Job Details

Job Location: Portage, WI 53901, Salary Range: $15.00 - $16.00, Role and Responsibilities: We are seeking a personable and dynamic Front Desk Associate to join our Snow Sports School team. The ideal candidate will have excellent communication skills, the ability to handle stress, and have a friendly demeanor. This role involves managing the front desk operations such as: answering questions in person and via the phone, efficiently using of POS system, knowledge of not only Snow Sports School but all of Cascade to give the guest the best experience we can.

The specific duties of Front Desk Associate shall include but not be limited to:

• Greet and welcome guests with a friendly and professional attitude
• Provide in person and over the phone customer service
• Manage front desk operations including running POS and collecting payment from guests
• Knowledgeably be able to sell tickets, rentals, lessons and any other products sold at the front desk
• Ability to answer questions and provide information about Snow Sports School, lesson types, and lesson schedules
• Assign and schedule lessons for guests ensuring that all details are accurately recorded and communicated
• Facilitate lesson check-ins and ensure that each group is paired with the correct instructor
• Handle stressful situations calmly and efficiently, maintaining a positive experience for guests
• Some data entry work required
• Ensure Snow Sports School remains clean, organized and well maintained
• Assist in other administrative tasks as needed to support the smooth operation of Snow Sport School
• May be crossed trained to help with other departments.

Qualifications: Qualifications and Education Requirements:

• Excellent interpersonal and communication skills
• Friendly and outgoing personality.
• Ability to handle stressful situations with composure and professionalism
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and multitask effectively
• This position requires standing for extended periods, must be able to work in a cold environment and adapt to varying weather conditions
• Availability to work weekends, holidays and peak seasons is essential
• Minimum age requirement is 16.
• Uniform and dress code required.

Preferred Skills:

• Cashier and phone experience preferred but not required.
• Some experience with Microsoft Excel preferred.