Snow Sports Sales

Berkshire East Mountain Resort, LLC.; Charlemont (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Snow Sports Sales at Berkshire East Mountain Resort, LLC offers a seasonal full‑time position from mid December through early March, averaging 35–40 hours weekly (part time 15–20 hours in December and March). Hourly pay ranges from $17 to $19, with opportunity to grow into a year‑round role within the resort.

Responsibilities include informing customers about lessons and programs, knowing prices and hours, handling reservations, processing payments, and delivering excellent service while

Qualifications

• Customer service experience required.
• Knowledge of lesson options and snow sports.
• Proficient with sales and reservation software.
• Excellent communication and interpersonal skills.
• Professional appearance and cash handling ability.

Responsibilities

• Inform customers about lesson and program offerings.
• Know resort products, prices, hours and availability.
• Answer phones, retrieve voice messages and return calls.
• Process reservations, collect payment and send confirmations.
• Handle guest complaints professionally and direct guests to staff.
• Manage till, cash handling and nightly deposits.
• Report to Snow Sports Director and Admin Manager.

Skills

Customer service

Sales & reservations

Computer skills

Interpersonal skills

Communication skills

Professional appearance

Cash handling

Tools

Reservation software

POS system

Job description

Snow Sports Sales – $17 to $19 / hr based on experience – Full time.

Job schedule: mid December to early March, typically 35 to 40 hours per week. Part time: early December to mid December and early March to late March, typically 15 – 20 hours per week. Opportunity to grow into a year-round position with Berkshire East.

Essential Duties and Responsibilities

• Inform customers about lesson and program offerings
• Know the resort's products, prices, hours and availability.
• Know discounts, special pricing, or other marketing promotions.
• Answer phones, retrieve voice messages and return calls.
• Respond to emails directed to Snow Sports.
• Handle guest complaints in a professional and diplomatic way.
• Direct guests & visitors to the appropriate location or staff when required.
• Make reservations, collect payment, and send confirmations.
• Check in guests for snow sport lessons.
• Sell ski and snowboard related products & services (tickets, rentals, lessons).
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count, start cash and prepare nightly deposit bags.
• Perform other tasks as assigned by the manager.
• Reports to Snow Sports(SS) Director, SS Assistant Director and SS Admin Manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.
• Specialist knowledge of lesson options and snow sports activities.
• Computer savvy, able to quickly learn sales and reservation programs.
• Excellent interpersonal skills, friendly and helpful disposition.
• Outstanding communication skills in person and on the phone.
• Neat and professional appearance; portray a positive company image.
• Able to count cash and perform simple mathematical functions.

Core Competencies

• Plan & prioritize workload to assure all tasks are done & deadlines are met.
• Communicate ideas effectively and actively listen to guests & co-workers.
• Teamwork: Interact with team members effectively and put company goals first.

Physical Demands

• Must be able to lift up to 30lbs.
• Must be able to stand, sit, and work at a computer for long periods of time.
• Must be comfortable occasionally walking on snow to facilitate lineups and communicate with other employees.
• Must be comfortable being out in the elements for short periods of time.