Snow Sports Sales

Berkshire East Ski Resort; Charlemont (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Berkshire East Ski Resort is seeking a Snow Sports Sales representative to assist guests with lesson options, product information and reservations on-site at the Massachusetts resort.

The role involves handling payments, answering inquiries, and ensuring accurate till management while contributing to a high level of guest satisfaction throughout peak season.

Qualifications

• Excellent customer service skills and a helpful demeanor.
• Knowledge of lesson options and snow sports activities.
• Computer savvy; quick to learn sales and reservation programs.
• Strong interpersonal and communication skills; neat appearance.
• Able to count cash and perform simple math accurately.

Responsibilities

• Inform customers about lesson and program offerings.
• Know the resort's products, prices, hours and availability.
• Answer phones, retrieve voice messages and return calls.
• Respond to emails directed to Snow Sports.
• Handle guest complaints in a professional and diplomatic way.
• Make reservations, collect payment, and send confirmations.
• Sell ski and snowboard products and services.
• Process cash, credit and gift card transactions accurately.
• Manage the till and prepare nightly deposits.
• Reports to Snow Sports Director, Assistant Director and Admin Manager.

Skills

Customer service

Sales & reservations

Interpersonal skills

Cash handling

Communication

Professional appearance

Tools

POS systems

Reservation software

Job description

Snow Sports Sales

$17 to $19 / hr based on experience

Full time mid December to early March. Typically 35 to 40 hours per week.

Part time early December to mid December and early March to late March. Typically 15 - 20 hours per week.

Opportunity to grow into a year-round position with Berkshire East

Essential Duties and Responsibilities

• Inform customers about lesson and program offerings
• Know the resort's products, prices, hours and availability.
• Know discounts, special pricing, or other marketing promotions.
• Answer phones, retrieve voice messages and return calls.
• Respond to emails directed to Snow Sports.
• Handle guest complaints in a professional and diplomatic way.
• Direct guests & visitors to the appropriate location or staff when required.
• Make reservations, collect payment, and send confirmations.
• Check in guests for snow sport lessons.
• Sell ski and snowboard related products & services (tickets, rentals, lessons).
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count, start cash and prepare nightly deposit bags.
• Perform other tasks as assigned by the manager.
• Reports to Snow Sports(SS) Director, SS Assistant Director and SS Admin Manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.
• Specialist knowledge of lesson options and snow sports activities.
• Computer savvy, able to quickly learn sales and reservation programs.
• Excellent interpersonal skills, friendly and helpful disposition.
• Outstanding communication skills in person and on the phone.
• Neat and professional appearance; portray a positive company image.
• Able to count cash and perform simple mathematical functions.

Core Competencies

• Plan & prioritize workload to assure all tasks are done & deadlines are met.
• Communicate ideas effectively and actively listen to guests & co-workers.
• Teamwork: Interact with team members effectively and put company goals first.

Physical Demands

• Must be able to lift up to 30lbs.
• Must be able to stand, sit, and work at a computer for long periods of time.
• Must be comfortable occasionally walking on snow to facilitate lineups and communicate with other employees
• Must be comfortable being out in the elements for short periods of time