Snow Admin

TechDigital Group; Florida; On-site; USD 95,000 - 135,000; Full time

Job summary

TechDigital Group in Florida seeks a Snow Admin and Automation Specialist Level 3 to manage complex Snow environments, lead L3 activities, and implement integrations. You will handle ITSM Pro modules, scripting tasks, and maintain custom UI and business rules, ensuring stable service delivery.

The role requires hands-on experience with Flow Designer, midservers, LDAP, API connectors, and ITIL processes, with the ability to guide clients and teams during migrations and upgrades while supporting

Qualifications

• Minimum 8 to 12 yrs experience on Snow admin platform.
• 3-6 yrs experience in Snow development.
• Experience managing large customer instances and day-to-day L3 activities.
• Develop workflows and implement integrations.
• Experience upgrading versions and managing integrations.
• Hands-on scripting in ServiceNow; ITSM Pro modules experience.
• Proficient with ITSM Pro modules, virtual chat agent, service portals, API connectors.
• Knowledge of configurations, catalog items, troubleshooting flows.
• Experience with Flow Designer, MID Server, LDAP, and workflow fixes.
• Knowledge of ITIL processes and license management.
• Experience leading platform migrations; team leadership is a plus.
• Graduate; fluent in English; able to support US hours.

Responsibilities

• Lead or actively participate in work-groups requiring specialized Snow expertise.
• Meet agreed turnaround times for deliverables and reviews.
• Articulate best practices and apply them in the Snow platform.
• Provide guidance on solutions lifecycle and design best practices.
• Collaborate with clients to identify challenges and structure data for deliverables.

Skills

Snow admin platform

Snow development

ITIL processes

Flow designer

Midservers

Scripting

ITSM Pro modules

API connectors

LDAP servers

Team leadership

Tools

ServiceNow

Job description

Snow Admin and Automation specialist L3

• Minimum 8 to 12 yrs experience in Snow admin platform
• 3-6 yrs experience in snow development activity.
• Should have managed large customer instances Must handle day today L3 activities and monitoring tasks.
• Should develop workflows, implement integration.
• Should manage version upgrades along with integration management.
• Should have exposure in to service now scripting and automation, hands on scripting experience is must.
• Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update custom UI, business rules etc.
• Proficient to handle all system configurations, catalog item creation , troubleshooting flows etc.
• Must have experience in Flow designers and midservers , Ldap serversMust have created work flows and fix work broken work flows.
• Should have knowledge in ITIL process to mange the system effectively.
• Should manage ITIL licenses on SNOW for cost effective utilization.
• Should handle platform migration activities as an individual or to lead the effort with a team.
• Team management experience is added advantage. GraduateFluent in EnglishManage customer directly without any escalationSupport customer during US work hours.

(1.) Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge.

(2.) Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off

(3.) Understands, articulates and implements best practices related to his area of expertise.

(4.) Provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the solution life cycle. Design Solutions and best practices to meet clients objective.

(5.) Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data