Lead Senior Business System Analyst

Zeta Global; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

Zeta Global in Denver, CO seeks a Lead Senior Business Systems Analyst to define solutions for client implementations and large projects. You will map business requirements to our technology, document and communicate the vision to clients and internal teams, and gather/define project requirements and use cases.

You will collaborate with Architects/Developers, estimate impact, draft specs, and support QA/UAT. Strong communication and Snowflake experience are essential.

Qualifications

• Bachelor’s Degree or higher in technology-related field or relevant software implementation experience.
• Experience contributing to business requirements documentation, SOWs and LOEs.
• 5+ years in software implementation from requirements through UAT.
• 4+ years with Snowflake data platform.
• Excellent written and verbal communications; able to explain complex concepts.

Responsibilities

• Lead solution definition for new client implementations and large projects.
• Map client requirements to technology and document the vision.
• Gather and define project requirements and use cases.
• Understand client workflows and business goals.
• Collaborate with architects and developers throughout the lifecycle.
• Estimate project impact and manage risks.
• Draft requirements documents and functional specifications.
• Support QA, UAT and client presentations.
• Act as internal SME on the solution and guide success teams.

Skills

Database architecture

Data modeling

Interface development

System integration

CRM concepts

CDP concepts

RESTful APIs

MS Office

Technical storytelling

Communication

Education

Bachelor’s degree in technology or related field

Tools

Snowflake

RESTful APIs

MS Office

Job description

• The Lead Senior Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation
• The BSA must be able to understand the client’s business requirements and map those to our technology
• Then document and help communicate that vision to the client and to internal execution teams
• Gather and define project requirements
• Understand client workflows and business goals
• Elicit and comprehend use cases
• Learn existing technical and data infrastructure
• Conduct gap analysis between application and stated customer requirements
• Set expectations
• Collaborate with Architects and Developers
• Estimate project impact (resources / hours)
• Document recommended solution
• Support client team with presentation and review process
• Draft requirements documents/functional specifications
• Update changes throughout the project lifecycle
• Author and manage tickets for internal communication
• Serve as internal SME on the solution
• Collaborate with development, QA and production support teams through project lifecycle
• Proactively identify and address project risks
• Support QA and UAT to ensure requirements are met
• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-servicesHe or she should also have a solid understanding of CRM, CDP, email and database marketing conceptsBachelor’s Degree or higher in technology-related field or relevant experience in implementing softwareSubject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish)Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etcMust be willing to travelWeb-services experience with RESTful APIs desiredStrong MS Office skills (Word, Excel, PowerPoint)Ability to acknowledge marketing and strategic needs to assess and recommend technical requirementsStrong consultative and advisory skills5+ years of experience with software implementation from requirement through design, development, and user acceptance4+ year’s experience using SnowflakeManagement experience of similar rolesExcellent written and verbal communicationsAbility to communicate complex technical concepts to technical and non-technical audiencesAbility to understand and represent the needs of the end user in a software development environment