Sneaker Operations Specialist

GOAT Group; Town of Easton (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

GOAT Group in Wisconsin is seeking an Operations Associate to support our global sneaker marketplace. You will help authenticate, process, and ship orders, and resolve issues with buyers and sellers in line with marketplace guidelines.

You will quickly learn GOAT's order statuses, handle returns, photograph sneakers, and work in a fast-paced team to ensure accurate and timely delivery while maintaining safety and efficiency in a warehouse environment.

Qualifications

• Must be able to perform essential functions per EEOC standards
• Hands-on handling of merchandise and equipment in a warehouse
• Ability to learn GOAT’s order flow and status systems

Responsibilities

• Document issues and communicate with sellers and buyers to reach resolution
• Ensure fulfillment flow orders are resolved and returned to the flow for same-day shipment
• Develop understanding of shoe conditions considered 'issues' by GOAT standards
• Capable of picking shoes from inventory and processing specific returns and orders
• Able to take photos quickly and accurately of sneakers
• Develop understanding of GOAT's order statuses to triage escalated orders
• Be able to work in a fast-paced and team environment

Skills

Highly organized

Customer & supplier interactions

Material handling

Self-starter

Stand for long hours

Lift 35 lbs

Flexible hours

Job description

GOAT Group in Wisconsin is seeking an Operations Associate to support our global sneaker marketplace. You will help authenticate, process, and ship orders, and resolve issues with buyers and sellers in line with marketplace guidelines.

You will quickly learn GOAT's order statuses, handle returns, photograph sneakers, and work in a fast-paced team to ensure accurate and timely delivery while maintaining safety and efficiency in a warehouse environment.