Sneaker Fulfillment & Issue-Resolution Specialist

GOAT Group; Fontana (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K

Paid time off

Dental

Medical

Vision

Disability

Life insurance options

Job summary

GOAT Group is seeking a detail-oriented warehouse associate to support our Operations team. You will document issues and communicate with sellers and buyers to resolve problems according to marketplace guidelines, and help ensure orders in the fulfillment flow are resolved for same-day shipment.

You will develop an understanding of GOAT's order statuses, be able to pick shoes from inventory, take quick and accurate sneaker photos, and work in a fast-paced, collaborative environment.

Qualifications

• Experience dealing directly with customers and suppliers.
• Ability to stand for long periods (up to 12 hours).
• Ability to lift and move boxes up to 35 pounds.
• Willing to work extended hours including weekends and holidays.

Responsibilities

• Document issues and communicate with sellers and buyers to resolve according to marketplace guidelines.
• Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment.
• Develop an understanding of shoe conditions considered 'issues' by GOAT standards.
• Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers.
• Able to take photos quickly and accurately of sneakers.
• Develop an understanding of GOAT's order statuses to triage escalated orders.
• Be able to work in a fast-paced and team environment.

Skills

Attention to detail

Customer service experience

Manual handling

Self-motivated

Ability to lift 35 lbs

Stand for long periods

Team player

Job description

GOAT Group is seeking a detail-oriented warehouse associate to support our Operations team. You will document issues and communicate with sellers and buyers to resolve problems according to marketplace guidelines, and help ensure orders in the fulfillment flow are resolved for same-day shipment.

You will develop an understanding of GOAT's order statuses, be able to pick shoes from inventory, take quick and accurate sneaker photos, and work in a fast-paced, collaborative environment.