Sneaker Fulfillment Operations Associate

GOAT Group; Easton (Northampton County); On-site; USD 21,000 - 28,000; Full time

Job summary

GOAT Group is seeking a proactive team member for our operations team. This role supports order fulfillment, helps triage issues with sneakers, and ensures timely processing for buyers and sellers.

The ideal candidate maintains organization, handles inventory with care, and can work quickly in a fast-paced environment. Responsibilities include communicating with sellers and buyers, photographing sneakers, and understanding GOAT order statuses to support efficient, accurate shipments.

Qualifications

• Experience handling orders and customer inquiries.
• Able to stand for long periods and lift up to 35 pounds.
• Willing to work extended hours including weekends and holidays.

Responsibilities

• Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
• Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment
• Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards
• Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
• Able to take photos quickly and accurately of sneakers
• Develop an understanding of GOAT's order statuses to help triage escalated orders
• Be able to work in a fast-paced and team environment

Skills

Customer service

Attention to detail

Inventory management

Physical stamina

Independent learner

Job description

GOAT Group is seeking a proactive team member for our operations team. This role supports order fulfillment, helps triage issues with sneakers, and ensures timely processing for buyers and sellers.

The ideal candidate maintains organization, handles inventory with care, and can work quickly in a fast-paced environment. Responsibilities include communicating with sellers and buyers, photographing sneakers, and understanding GOAT order statuses to support efficient, accurate shipments.