Sneaker Fulfillment Specialist

GOAT Group; Easton (Northampton County); On-site; USD 19,000 - 25,000; Full time

Job summary

GOAT Group is seeking teammates for our Operations team in the United States. The role supports authenticating sneakers, fulfilling orders, and ensuring on-time delivery to buyers.

You will learn GOAT's strict quality standards and work across a fast-paced distribution network. Responsibilities include resolving issues with sellers and buyers, processing returns, photographing sneakers, and triaging order statuses.

Qualifications

• Must be highly organized with excellent attention to detail.
• Experience dealing directly with customers and suppliers.
• Able to operate carts and moving equipment for merchandise.
• Willing to work under pressure and take on responsibility.

Responsibilities

• Document issues and communicate with sellers and buyers to reach an optimal resolution.
• Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment.
• Develop an understanding of GOAT's order statuses to triage escalated orders.
• Capable of picking shoes from inventory and processing returns and orders to buyers/sellers.
• Take photos quickly and accurately of sneakers.
• Work in a fast-paced, team environment.
• Be able to stand for long periods and lift up to 35 pounds.

Skills

Highly organized

Customer relations

Supplier relations

Lift 35 pounds

Stand long hours

Extended hours including weekends

Job description

GOAT Group is seeking teammates for our Operations team in the United States. The role supports authenticating sneakers, fulfilling orders, and ensuring on-time delivery to buyers.

You will learn GOAT's strict quality standards and work across a fast-paced distribution network. Responsibilities include resolving issues with sellers and buyers, processing returns, photographing sneakers, and triaging order statuses.