Fulfillment Operations Associate — Detail‑Oriented

GOAT Group; Town of Easton (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

GOAT Group is seeking a detail-oriented, customer-focused team member for an on-site role in our operations network. You will help manage issues, process orders for same-day shipment, and assess sneaker conditions to align with GOAT standards.

You will also handle inventory picking, capture high-quality product photos, and assist in triaging escalated orders within a dynamic, team-driven environment. Flexibility for extended hours is required due to crunch periods.

Qualifications

• Highly organized with demonstrated attention to detail.
• Background in dealing directly with customers and suppliers.
• Willing and able to operate carts, dollies and other moving equipment.
• Fast learner, self-starter, able to work independently and handle increased responsibility.
• Must be able to stand for long periods (up to 12 hours).
• Must be able to lift/move boxes up to 35 pounds.
• Must be available to work extended hours including weekends/holidays.

Responsibilities

• Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines.
• Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment.
• Develop an understanding of shoe conditions, specifically those that are considered “issues” by GOAT standards.
• Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers.
• Take photos quickly and accurately of sneakers.
• Understand GOAT's order statuses to help triage escalated orders.
• Work in a fast-paced and team environment.

Skills

Highly organized

Customer-facing experience

Independent worker

Fast learner

Able to operate carts/dollies

Stand for long hours

Able to lift 35 pounds

Flexible scheduling

Job description

GOAT Group is seeking a detail-oriented, customer-focused team member for an on-site role in our operations network. You will help manage issues, process orders for same-day shipment, and assess sneaker conditions to align with GOAT standards.

You will also handle inventory picking, capture high-quality product photos, and assist in triaging escalated orders within a dynamic, team-driven environment. Flexibility for extended hours is required due to crunch periods.