SNAP Case Worker — Hybrid Schedule & Public Service

Mass; Boston (MA); Hybrid; USD 66,000 - 90,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a SNAP Case Worker for the Eastern Region on a continuous posting basis. This role focuses on determining SNAP eligibility, conducting client interviews, and connecting clients with essential resources to promote stability and self-sufficiency.

The position requires strong communication, organizational, and problem-solving skills, with thorough training provided in eligibility systems and case management.

Qualifications

• Two years of full-time or equivalent part-time experience in social work, casework, or related fields.
• Bachelor’s or higher degree may substitute for required experience.
• Licenses: Massachusetts driver's license may be required.
• Experience with public assistance programs is a plus.

Responsibilities

• Assist individuals and families with determining initial and ongoing SNAP eligibility.
• Conduct client interviews by telephone or approved methods to gather and verify information.
• Maintain accurate client records and ensure compliance with policies.
• Explain eligibility determinations and available benefits clearly.
• Connect clients with additional resources and community services.
• Review information, resolve discrepancies, and make informed decisions.
• Provide compassionate customer service in a high-volume environment.

Skills

Customer service

Communication

Organization

Problem-solving

Interviews by phone

Education

Bachelor's degree acceptable for substitutions

Tools

Eligibility systems

Job description

Commonwealth of Massachusetts is seeking a SNAP Case Worker for the Eastern Region on a continuous posting basis. This role focuses on determining SNAP eligibility, conducting client interviews, and connecting clients with essential resources to promote stability and self-sufficiency.

The position requires strong communication, organizational, and problem-solving skills, with thorough training provided in eligibility systems and case management.