SNAP Case Worker (Hybrid) — Public Service Impact

Mass; Holyoke (MA); Hybrid; USD 66,000 - 90,000; Full time

Job summary

The Commonwealth of Massachusetts—Department of Transitional Assistance is seeking SNAP Case Workers for the Western Region. You will assess eligibility, conduct client interviews by phone, and complete case actions to connect residents with SNAP benefits and other resources.

DTA provides training, ongoing guidance, and a collaborative environment to succeed. This full-time role supports Holyoke and surrounding offices with a focus on service and stability for Massachusetts families.

Qualifications

• Two years of professional or paraprofessional experience in social work or related fields.
• A Bachelor's degree may substitute two years of experience.
• Licenses may be required depending on assignment.
• Experience with public service or social service programs is valued.

Responsibilities

• Assist individuals and families with determining initial and ongoing eligibility for SNAP benefits and other applicable programs.
• Complete case actions through an action-based, first-available-worker process.
• Conduct client interviews by telephone and other approved methods to gather and verify information.
• Maintain accurate client records and process case updates per policies and procedures.
• Explain eligibility determinations, program requirements, and available benefits clearly and professionally.
• Connect clients with additional assistance programs and community resources.
• Review and evaluate client information, resolve discrepancies, and make informed decisions.
• Deliver responsive, compassionate customer service in a high-volume environment.

Skills

English grammar

Basic math

Interviewing techniques

Community resources

Education

Bachelor's degree substitution

Tools

Computer-based applications

Data entry

Electronic recordkeeping systems

Job description

The Commonwealth of Massachusetts—Department of Transitional Assistance is seeking SNAP Case Workers for the Western Region. You will assess eligibility, conduct client interviews by phone, and complete case actions to connect residents with SNAP benefits and other resources.

DTA provides training, ongoing guidance, and a collaborative environment to succeed. This full-time role supports Holyoke and surrounding offices with a focus on service and stability for Massachusetts families.