SNAP Case Worker — Hybrid Public Service Role

Commonwealth of Massachusetts; Taunton (MA); On-site; USD 66,000 - 90,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking a SNAP Case Worker in the Southern Region (continuous posting) to help determine eligibility for SNAP and related programs. This role offers training and opportunities to support clients across multiple offices in Fall River, New Bedford, and Brockton, with a focus on accurate processing and compassionate service.

Responsibilities include client interviews, eligibility determinations, and coordination with community resources.

Qualifications

• Knowledge of English grammar, spelling, punctuation, and sentence structure.
• Basic mathematical principles and calculations.
• Knowledge of interviewing techniques used to gather and evaluate information.
• Knowledge of community resources and social service programs.
• Bachelor’s degree may substitute for required experience (per substitutions).
• Experience in customer service, human services, case management, or related fields is preferred.

Responsibilities

• Assist individuals and families with determining initial and ongoing eligibility for SNAP benefits and other programs.
• Complete case actions through an action-based, first-available-worker process.
• Conduct client interviews by telephone or approved methods to gather, review, and verify information.
• Maintain accurate client records and ensure compliance with policies.
• Explain program requirements and available benefits clearly and professionally.
• Connect clients with community resources and services.
• Review information, resolve discrepancies, and make informed decisions per laws and guidelines.
• Provide responsive, compassionate customer service in a high-volume environment.

Skills

Written communication

Math basics

Interviewing techniques

Community resources knowledge

Education

Bachelor’s degree or higher

Job description

The Commonwealth of Massachusetts is seeking a SNAP Case Worker in the Southern Region (continuous posting) to help determine eligibility for SNAP and related programs. This role offers training and opportunities to support clients across multiple offices in Fall River, New Bedford, and Brockton, with a focus on accurate processing and compassionate service.

Responsibilities include client interviews, eligibility determinations, and coordination with community resources.