SNAP Case Worker - Help Families Access Benefits

Mass; Fitchburg (MA); Hybrid; USD 66,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts—Department of Transitional Assistance (DTA) seeks a SNAP Case Worker for the Central Region. Join a team dedicated to helping residents access SNAP benefits and resources that promote stability and self-sufficiency.

Your role includes intake, eligibility determinations, and case management with a focus on compassionate, customer-centered service in a fast-paced environment. Hybrid work eligibility may apply.

Qualifications

• Two years of full-time or equivalent experience in social work or related fields.
• Bachelor's degree may substitute for two years of experience.
• Strong written communication and basic math skills.
• Experience with community resources and social services.

Responsibilities

• Assist with determining initial and ongoing eligibility for SNAP benefits.
• Process actions using action-based workflow and ensure timely completion.
• Conduct client interviews by phone or approved methods to gather and verify information.
• Maintain accurate client records and ensure policy compliance.
• Explain program requirements and connect clients with community resources.

Skills

Customer service

Communication

Interviews

Case management

Data entry/computer systems

Bilingual/multilingual

Education

Bachelor's degree substitute for experience

Tools

Agency eligibility systems

Job description

Commonwealth of Massachusetts—Department of Transitional Assistance (DTA) seeks a SNAP Case Worker for the Central Region. Join a team dedicated to helping residents access SNAP benefits and resources that promote stability and self-sufficiency.

Your role includes intake, eligibility determinations, and case management with a focus on compassionate, customer-centered service in a fast-paced environment. Hybrid work eligibility may apply.