Hybrid SNAP Case Worker – Help Families Thrive

Commonwealth of Massachusetts; Chelsea (MA); On-site; USD 66,000 - 90,000; Full time

Job summary

The Massachusetts Department of Transitional Assistance (DTA) is seeking SNAP Case Workers for the Northern Region to help Massachusetts residents access food assistance and resources that promote stability. You will conduct client interviews, determine eligibility, and connect clients with community services in a fast-paced, service-oriented environment.

The role emphasizes accurate documentation, adherence to policy, and strong communication with diverse populations.

Qualifications

• Experience evaluating eligibility for assistance programs.
• Skillful client interviewing and information gathering.
• Proficient written and verbal communications.
• Knowledge of community resources and services.
• Ability to navigate agency systems and document outcomes clearly.

Responsibilities

• Determine initial and ongoing SNAP eligibility and related benefits.
• Process actions through a first-available-worker workflow.
• Interview clients by telephone or approved methods to verify information.
• Maintain accurate records and ensure policy compliance.
• Explain program requirements and available benefits clearly.
• Connect clients with additional resources and services.
• Review information, resolve discrepancies, and make informed decisions.
• Provide responsive customer service while handling multiple priorities.

Skills

Eligibility determination

Interviews

Documentation

Customer service

Communication

Job description

The Massachusetts Department of Transitional Assistance (DTA) is seeking SNAP Case Workers for the Northern Region to help Massachusetts residents access food assistance and resources that promote stability. You will conduct client interviews, determine eligibility, and connect clients with community services in a fast-paced, service-oriented environment.

The role emphasizes accurate documentation, adherence to policy, and strong communication with diverse populations.