SNAP Benefits Navigator & Neighbor Advocate

NORTH TEXAS FOOD BANK; Dallas (TX); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

The North Texas Food Bank is seeking a Case Assistance Navigator to guide neighbors through SNAP benefits applications and eligibility requirements. You will assist callers and onsite clients, explain documents, and help complete and submit accurate applications while promoting available benefits.

Responsibilities include outreach, partnership development, maintaining confidential data, and coordinating with partners to improve access to services across the 12-county area.

Qualifications

• Two years of experience in customer service, social services, or sales roles, preferably in a call center.
• Associate’s degree preferred; or an equivalent combination of education and/or relevant work experience
• Ability to obtain Case Assistance Navigator certification and pass a background check through the Texas Health and Human Services Commission (HHSC)
• Bilingual or multilingual proficiency preferred (e.g., Spanish, Vietnamese, Pashto, or other languages relevant to the communities served)
• Minimum typing speed of 60 WPM

Responsabilités

• Guide neighbors through the SNAP benefits application process, explaining eligibility requirements, required documents, and timelines
• Assist neighbors with completing and submitting accurate, process-ready applications, while educating them on available benefits and encouraging timely enrollment
• Conduct field-based engagement, develop partnerships, and implement tailored outreach campaigns to improve access to services and community well-being
• Maintain a high level of customer service, addressing neighbor questions and resolving issues efficiently
• Troubleshoot technical issues related to online benefits applications and guide neighbors through solutions
• Accurately document neighbor interactions, log calls, track application status and maintain neighbor files to support reporting, program monitoring, and compliance with grant requirements
• Work collaboratively with North Texas Food Bank (NTFB) staff, community partners, and internal and external stakeholders to increase participation in SNAP and other Texas benefits programs
• Conduct follow-up outreach with neighbors as needed to ensure applications are completed and submitted
• Meet individual and team goals based on NTFB’s strategic plan
• Follow Health Insurance Portability and Accountability Act (HIPAA) policies and procedures to protect sensitive health information, including proper handling, storage and transmission of neighbor data
• Regularly research local social services programs/organizations to continuously learn about additional resources that are available to neighbors being assisted
• May serve as backup driver for SNAP Mobile company vehicle to transport food products, equipment and staff members
• When operating the SNAP Mobile vehicle, comply with all applicable DOT, FMCSA, and safety regulations
• When assigned SNAP Mobile driving duties, complete Driver Vehicle Inspection Reports (DVIRs), and related documentation in accordance with DOT, FMCSA, OSHA, and company safety regulations
• Perform other tasks and duties as assigned

Connaissances

Active listening

Customer service

Problem solving

Time management

Multitasking

CRM software

Bilingual

Formation

Associate’s degree preferred

Case Assistance Navigator certification eligibility

Outils

MS Office Suite

Adobe

CRM software

Description du poste

The North Texas Food Bank is seeking a Case Assistance Navigator to guide neighbors through SNAP benefits applications and eligibility requirements. You will assist callers and onsite clients, explain documents, and help complete and submit accurate applications while promoting available benefits.

Responsibilities include outreach, partnership development, maintaining confidential data, and coordinating with partners to improve access to services across the 12-county area.