SNAP Navigator: Outreach, Enrollment & Recertification

The Campaign Against Hunger; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Job summary

The SNAP Nutritional Navigator role in Brooklyn provides direct, community-based assistance to help eligible individuals enroll in SNAP. You will lead outreach at distributions and events, guide clients through the complete SNAP application, and support recertifications with meticulous documentation.

You'll ensure accurate data entry into Salesforce, follow up to resolve barriers, and work under OTDA requirements to deliver end-to-end navigation and outcomes for low income households.

Qualifications

• Bachelor’s or Associate degree in social services or related field.
• 1–3 years experience in care coordination or case management.
• Familiar with Medicaid and Section 1115 Waiver.
• Comfort using cloud-based care-management systems (Unite Us, Findhelp).
• Strong trauma-informed communication and cross-cultural empathy.

Responsibilities

• Conduct on-site outreach at food distributions, events, and partner sites.
• Host informative sessions on SNAP eligibility and benefits.
• Guide clients step-by-step through the SNAP application process.
• Assist with mandatory recertifications and document verification.
• Enter client data into Salesforce with accuracy and timeliness.
• Track and report on applications and recertifications.
• Maintain compliance with OTDA program requirements.

Skills

Trauma-informed communication

Cross-cultural empathy

Data entry

High-volume caseload management

Education

Bachelor’s or Associate degree in Social Work, Human Services, Public Health, Psychology, or related field

Tools

Unite Us

Findhelp

Cloud-based care-management systems

Job description

The SNAP Nutritional Navigator role in Brooklyn provides direct, community-based assistance to help eligible individuals enroll in SNAP. You will lead outreach at distributions and events, guide clients through the complete SNAP application, and support recertifications with meticulous documentation.

You'll ensure accurate data entry into Salesforce, follow up to resolve barriers, and work under OTDA requirements to deliver end-to-end navigation and outcomes for low income households.