SMT Field Service Engineer - Midwest/Northeast

Yamaha Motor Corporation, USA; Detroit (MI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Product borrowing

Job summary

Yamaha Motor Corporation, USA is seeking an SMT Field Service Engineer to provide field-based support across the Midwest to Northeast. You will install, maintain, and repair S.M.T.

equipment at customer facilities in the United States and internationally, covering diverse subsystems and software tasks. The role demands strong electronics knowledge, hands-on SMT experience, and travel 60–80%, with opportunities to collaborate with engineering and sales teams.

Qualifications

• Associate degree or 2-year technical degree in Electronics, Electromechanical Systems, or related field preferred; 5 years SMT experience may substitute for education.
• 3+ years of SMT experience, including hands-on programming and operation of pick-and-place equipment.
• Strong customer-facing and communication skills.
• Aptitude in electronics, mechanical systems, and computer technology.
• Ability to troubleshoot complex technical issues and develop long-term solutions at customer sites.
• Ability to read schematics and use test equipment; perform electrical calculations.

Responsibilities

• Provide phone, email, and onsite support to YMUS Robotics distributors and direct customers.
• Support installation, warranty service, repairs, and preventive maintenance.
• Communicate with factory engineering to improve products and eliminate recurring issues.
• Notify management of customer issues affecting relationships.
• Coordinate with Sales on future opportunities at customer sites.
• Document technical issues clearly for engineering and support teams.
• Track issues to ensure timely resolution and inform training material development.
• Act as SME for internal and external customers.
• Support customer demonstrations at YMUS Robotics.
• Set up and remove equipment from demonstration facilities.

Skills

Customer-facing

Troubleshooting

Schematics reading

Electronics knowledge

Communication

Education

Associate degree / 2-year technical degree

Tools

Pick-and-place programming

Test equipment

Software installation & upgrades

Job description

Yamaha has an excellent opportunity for a SMT Field Service Engineer to join our team in field-based role. In this role, you will provide field service support across the Midwestern to Northeastern territory including Michigan, Wisconsin, Illinois, Indiana, and Pennsylvania. You will be responsible for installation, preventative maintenance, and unscheduled repair of Yamaha S.M.T. equipment at customer facilities throughout the United States and internationally. Field Service Engineers (FSEs) will support and maintain a wide range of subsystems, including electronic, electrical, electromagnetic, mechanical, pneumatic, and vacuum systems. Responsibilities also include software installation and upgrades, LAN connectivity, barcode systems, and assisting with programming and component library creation.

What You'll Be Doing

• Provide phone, email, and onsite support to YMUS Robotics distributors and direct customers to resolve equipment, application, and sales-related issues.
• Directly support customers by providing installation, warranty service, repairs, and preventative maintenance.
• Communicate with factory engineering to improve products and eliminate recurring issues.
• Communicate any customer issues that could affect the overall relationship to management.
• Communicate with the Sales staff regarding future opportunities at existing customer sites.
• Document technical issues accurately and professionally to ensure they can be clearly understood and tracked by YMC Engineering and YMUS Technical Support.
• Track customer issues to ensure a satisfactory resolution is provided and to support the development of training materials or the prevention of future issues.
• Acquire the knowledge necessary to act as the Subject Matter Expert for both internal and external customers.
• Provide support for customer demonstrations conducted at YMUS Robotics.
• Set up and remove equipment from the demonstration facility as required.

What You Need To Be Successful

• Associate degree or two-year technical degree in Electronics, Electromechanical Systems, or a related field preferred; 5 years of relevant SMT experience may be considered in lieu of formal education
• 3+ years of SMT experience required, including hands-on work with programming and operating pick-and-place equipment.
• Strong customer-facing and communication skills.
• Demonstrated aptitude in electronics, mechanical systems, and computer technology.
• Ability to troubleshoot complex technical issues and develop long-term solutions for recurring service challenges at customer sites.
• Proficiency in reading schematics and using a variety of test equipment, along with performing electronic-related mathematical calculations.
• Ability to perform preventive maintenance and basic emergency service on designated equipment.
• Ability to travel 60%-80%, including international travel, with occasional overtime as required.

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees