SMS-SERVICE TECH I - Mount Pleasant Location

Peoplefluent; Mount Pleasant (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Sparrow Health System in Mount Pleasant, MI seeks a SMS-Service Tech I to deliver durable medical equipment, train customers on proper use, and handle on-site installations when applicable. The role includes keeping detailed delivery logs, performing routine maintenance, and coordinating with families and caregivers.

Applicants should have a High School diploma or GED, a valid Michigan driver’s license, and strong communication skills.

Qualifications

• Michigan driver’s license required with a good driving record.
• Experience in Home Medical Equipment preferred.
• Ability to instruct customers on product use and safety.
• Demonstrated clear verbal and written communication.

Responsibilities

• Deliver prescribed durable medical equipment to customers and load items for transport.
• Install equipment when needed and instruct users on operation and safety.
• Verify customer understands usage and document instructions left with the customer.
• Maintain a daily log of deliveries by time and location.
• Perform routine preventive maintenance and assist with equipment cleaning.
• Serve as liaison between customers, families, and the company.
• Assist in cleaning and restocking areas and manage oxygen-related tasks.
• Enter patient information into TIMS system as required.
• Adhere to Medicare guidelines and participate in on-call rotations.

Skills

Communication skills

Oxygen transfiller training

Customer service

Driver's license

Education

High School diploma or GED

Job description

SMS-SERVICE TECH I - Mount Pleasant Location

This position is responsible for the prompt delivery of appropriate durable medical equipment, supplies and related services to customers and clients of Sparrow Medical Supply. This position also instructs customers and clients on the correct usage of the delivered product; troubleshoots and repairs equipment on-site when possible and performs on-call services for the Company according to established guidelines.

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• When order is received, selects appropriate product from warehouse shelf; loads product into company delivery truck and delivers to customer. Determines priority deliveries.
• Installs product for customer, if appropriate, and instructs customer and/or caregiver on product’s use based on written instructions and/or manual.
• Insures customer and/or caregiver understands how to use product by having customer/caregiver demonstrate product’s use. Insures written work instructions are left with customer/caregiver, if applicable.
• Maintains a daily log of time and location of deliveries.
• Performs routine preventive maintenance (cleans and performs operational checks) on home medical equipment as scheduled.
• Acts as liaison between Company and customer, customer’s family and caregiver.
• Assists in the cleaning and disinfecting of equipment and delivery vehicles.
• Maintains warehouse by cleaning equipment, restocking shelves and transfilling oxygen tanks, as required.
• Enters all applicable patient information into TIMS system, as required.
• Educates customers on Patient/Client Bill of Rights and Responsibilities of the Patient/Client and, if applicable, ensures customer is advised of payment due.
• Adheres to Corporate Compliance Policies, including but not limited to current Medicare guidelines.
• Subject to on call rotation schedule.

Job Requirements

General Requirements Current Michigan driver’s license with a good driving record.Michigan Chauffeurs driver’s license within 30 days of hire.

Work Experience Previous experience at Home Medical Equipment company preferred

Education High School diploma or GED.

Specialized Knowledge and Skills Ability to be trained on use of oxygen transfiller and oxygen analyzerDemonstrated ability to effectively communicate verbally and in writing.Demonstrated people-sensitive characteristics with a genuine desire to help others.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.