SMS-SERVICE TECH I

Peoplefluent; St. Johns (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Sparrow Health System is seeking a Home Medical Equipment Delivery Specialist to ensure prompt delivery and proper use of products in Michigan. You will load deliveries, install equipment, educate customers, and maintain necessary documentation.

Responsibilities include maintenance, liaison with families, TIMS data entry, and adherence to Medicare guidelines. On-call rotation is required.

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Demonstrated people-sensitive characteristics with a genuine desire to help others.

Responsibilities

• Load products from warehouse and deliver to customers; determine delivery priority.
• Install product for customer and instruct on its use per manuals.
• Ensure customer/caregiver demonstrates product use; provide written instructions.
• Maintain a daily delivery log (time, location).
• Perform routine preventive maintenance on home medical equipment.
• Serve as liaison between company, customers, and caregivers.
• Assist in cleaning and disinfecting equipment and delivery vehicles.
• Enter patient information into TIMS system.
• Educate on Patient/Client Bill of Rights and payment responsibilities.
• Adhere to Corporate Compliance Policies including Medicare guidelines.
• Subject to on-call rotation.

Skills

Effective communication

People-sensitive

Oxygen equipment handling

Education

High School diploma or GED

Tools

TIMS system

Job description

This position is responsible for the prompt delivery of appropriate durable medical equipment, supplies and related services to customers and clients of Sparrow Medical Supply. This position also instructs customers and clients on the correct usage of the delivered product; troubleshoots and repairs equipment on-site when possible and performs on-call services for the Company according to established guidelines.

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• When order is received, selects appropriate product from warehouse shelf; loads product into company delivery truck and delivers to customer. Determines priority deliveries.
• Installs product for customer, if appropriate, and instructs customer and/or caregiver on product’s use based on written instructions and/or manual.
• Insures customer and/or caregiver understands how to use product by having customer/caregiver demonstrate product’s use. Insures written work instructions are left with customer/caregiver, if applicable.
• Maintains a daily log of time and location of deliveries.
• Performs routine preventive maintenance (cleans and performs operational checks) on home medical equipment as scheduled.
• Acts as liaison between Company and customer, customer’s family and caregiver.
• Assists in the cleaning and disinfecting of equipment and delivery vehicles.
• Maintains warehouse by cleaning equipment, restocking shelves and transfilling oxygen tanks, as required.
• Enters all applicable patient information into TIMS system, as required.
• Educates customers on Patient/Client Bill of Rights and Responsibilities of the Patient/Client and, if applicable, ensures customer is advised of payment due.
• Adheres to Corporate Compliance Policies, including but not limited to current Medicare guidelines.
• Subject to on call rotation schedule.

Job Requirements

General Requirements Current Michigan driver’s license with a good driving record.Michigan Chauffeurs driver’s license within 30 days of hire.

Work Experience Previous experience at Home Medical Equipment company preferred

Education High School diploma or GED.

Specialized Knowledge and Skills Ability to be trained on use of oxygen trans filler and oxygen analyzerDemonstrated ability to effectively communicate verbally and in writing.Demonstrated people-sensitive characteristics with a genuine desire to help others.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.