PATIENT SERVICE TECHNICIAN - DME Driver

Stance Health Solutions, Inc; Redlands (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Stance Health Solutions, Inc is seeking a Patient Service Technician to ensure safe delivery, setup, and use of respiratory and durable medical equipment. The role requires extensive driving and participation in on-call rotations.

Responsibilities include delivering equipment, educating customers, and maintaining compliance with DOT and FDA guidelines, while providing exceptional customer service across the community.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license in good standing with at least one year of driving experience.
• Excellent navigation skills and proficiency in using navigation applications to determine the best route.
• Time management and organizational skills to keep track of deliveries and stay on schedule.
• Exceptional communication skills and interact professionally with clients.
• Physical stamina to lift heavy equipment and load/unload them from vehicle.
• Must be able to travel by plane and automobile when necessary.
• Evenings, weekends, and holidays availability may be required.

Responsibilities

• Delivers and sets up equipment at the customer’s residence or healthcare facility.
• Educates customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all company policies and procedures.
• Develops working knowledge of HME products and services and applicable regulations.
• Manages territory to meet service goals and coordinates delivery of equipment and oxygen.
• Completes patient visit reports after setups and follow-ups.
• Assists with equipment problems and administrative needs, processing orders promptly.
• Promotes SG Homecare services to referral sources and maintains relationships.

Skills

Valid driver's license

Navigation skills

Time management

Communication skills

Physical stamina

Travel readiness

Education

High school diploma or equivalent

Tools

Navigation apps

Job description

Description

Schedule: Mon, Thu, Fri 2:30pm-11pm Sat-Sun 11pm-730am. On-Call rotation and Over-time.

Position Overview

The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.

Essential Job Functions

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all applicable company policies and procedures.
• Develops and maintains working knowledge of:
• Current Home Medical Equipment (HME) products and services offered by SG Homecare
• All applicable governmental regulations
• Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
• Completes written patient visit reports, following setup and follow-up visits, as required.
• Assists in resolving customer equipment problems.
• Fulfill administrative needs and process all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community, as appropriate.
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
• Assists with the implementation of quality improvement to meet company, state, and federal standards.
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• May be required to clean, disinfect, and assist with equipment repairs.
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up-to-date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Other duties as assigned
• Must participate in mandatory on-call and call-back program to respond to emergencies

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Requirements

Minimum Qualifications

• Possesses high school diploma or equivalent
• Previous experience or successful completion of training for home medical equipment preferred (not necessary)
• A valid driver’s license in good standing and at least one year of driving experience to perform the job safely
• Excellent navigation skills and proficiency in using navigation applications to determine the best route
• Time management and organizational skills to keep track of deliveries and stay on schedule
• Exceptional communication skills and interact professionally with clients
• Physical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicle
• Must be punctual and dependable to arrive at destination on time
• Ability to read maps, research, and plan for traffic, construction, and weather delays
• Must be able to travel by plane and automobile (if necessary).
• Must be available to work evenings, weekends, and holidays if needed