SMS & QA Manager

MRO Holdings Inc.; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

MRO Holdings Inc. in Jacksonville, FL seeks a Safety Management System (SMS) and Quality Assurance (QA) Manager to develop and administer the Flightstar SMS in compliance with FAA regulations and ICAO guidelines.

The role oversees QA programs, internal evaluations, and the SMS database supporting safety operations. The successful candidate will lead cross-department risk processes, coordinate with FAA/ICAO/EASA, and drive data-driven safety improvements.

Qualifications

• Bachelor’s degree in an Aviation or Safety discipline, Business Management, or related degree; three (3) or more years’ experience in aviation safety; or equivalent combination of education and experience.

Responsibilities

• Develop and administer the Flightstar SMS per FAA 14 CFR Part 5, AC 120-92B, ICAO 9859.
• Plan, lead and coordinate risk working groups across departments.
• Plan and administer Safety Review Boards (SRB).
• Manage relationships with FAA, ICAO, EASA and other authorities for SMS development.
• Research, analyze and develop hazard identification processes to enhance SMS.
• Coordinate change management, risk assessments and safety analysis within SMS.
• Develop, compile and distribute SMS data analyses, trends, and safety recommendations.
• Track safety recommendations, hazards, risks, root causes, and corrective actions; ensure accuracy and follow-up.
• Assist in event-specific investigations including aircraft incidents, OSHA, etc.
• Prepare monthly audit scope, findings, root causes, and corrective actions reports.
• Manage and monitor Just Culture program effectiveness.
• Provide safety and SMS training to employees.
• Supervise QA Auditors and the Technical Librarian.
• Oversee FAA and international regulatory affairs.
• Serve as customer liaison during audits.

Skills

Training programs

Safety risk management

Project management

Reading comprehension

Oral and written communication

Aviation safety & quality

Education

Bachelor’s degree in Aviation Safety / Safety discipline

Tools

Microsoft Office (Project, Visio, SharePoint)

Database management

Job description

Job Details

Description

FLSA:

Non- DOT/ Exempt

Department:

Quality

Job Title:

Safety Management System (SMS) and Quality Assurance (QA) Manager

Reports To:

Director of Quality and Compliance

DOT/ NON- DOT:

Non-DOT

Position Summary

The SMS & QA Manager develops and administers the Flightstar Safety Management System. This role will design, plan and coordinate with all departments the details of the Flightstar SMS in compliance with industry guidelines and Federal Regulations. In addition, this position will be responsible for the Quality Assurance Program, Internal Evaluation Program, technical library and SMS database used by the safety program.

Job Duties and Responsibilities

• Assists in the development and implementation of a SMS in accordance with the guidance contained in Federal Aviation Administration (FAA) 14 CFR Part 5, Advisory Circular (AC) 120-92B and ICAO 9859.
• Administrates, plans, and leads all risk working groups.
• Assists in planning and administration of Safety Review Boards (SRB).
• Manages relationships with representatives from all operational departments, regulatory authorities/governing bodies (FAA, ICAO, EASA, etc.) regarding the development and management of the Flightstar SMS.
• Responsible for the research, analysis and development of hazard identification processes to enhance the Flightstar SMS.
• Manages, develops and coordinates change management, risk assessments and safety analysis within the Flightstar SMS.
• Develops, compiles and distributes analysis, trends and statistics based upon SMS data and makes recommendations with a data driven approach to safety.
• Tracks safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting and follow-up as necessary.
• Assists in event-specific investigations into all safety related aspects of company operations, including, but not limited to aircraft accidents, incident, irregular events, OSHA, etc.
• Prepare monthly reports that detail the scope of each audit, audit findings, root causes, and corrective actions.
• Responsible for the management and monitoring of the Just Culture program and its effectiveness.
• Provides safety and SMS training to employees.
• Managers the QA Auditors and the Technical Librarian
• Oversees regulatory affairs pertaining to FAA Federal Aviation Regulations and various international civil aviation authorities.
• Provide customer liaison during audits.
• Primary FAA liaison and point of contact during FAA audits and visits.
• Any other duties as assigned.

Key Interactions

Internal

Departments or Job Titles

Purpose

Senior Executives

Department Leaders

SME’s

External

Businesses or Organization

Purpose

Customers

MROH Corporate

FAA

Position Profile

Required

Desired

Level

Academic Qualifications

Bachelor’s degree in an Aviation or Safety discipline, Business Management, or related degree; three (3) or more years’ experience in aviation safety; or equivalent combination of education and experience.

x

Undergraduate

Languages

English, Spanish a plus

x

Advanced

Special Licenses

SMS Certification desired

x

Previous Experience

Must have knowledge of air carrier operations disciplines and administration.

x

Tools (technology, special equipment, etc.)

Position requires proficiency in Microsoft Office applications including Project, Visio and SharePoint. Strong working knowledge of database management is essential.

x

Advanced/ Expert

Skills

Proven experience in developing and facilitating training programs and presenting to both small and large audiences in various levels of leadership.

x

Strong knowledge of safety risk management and principles of project management.

x

Excellent reading and language comprehension

x

Exceptional oral and written communication skills

x

Strong knowledge of aviation safety principles, quality management fundamentals, and regulatory agencies and their function as related to air carrier operations (FAA, DOT, OSHA, EASA, etc.)

x