SMS & QA Manager

Flightstar Aircraft Services, LLC; Jacksonville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Flightstar Aircraft Services, LLC is seeking a Safety Management System (SMS) and Quality Assurance (QA) Manager to design, implement and administrate the Flightstar SMS in compliance with FAA and international guidelines.

The role coordinates with all departments, leads risk assessments, maintains the QA program and the internal evaluation program, and serves as the primary FAA liaison during audits and visits.

Qualifications

• Bachelor’s degree in Aviation or Safety discipline; three or more years’ experience in aviation safety; or equivalent combination of education and experience.
• Languages: English, Spanish a plus
• Must have knowledge of air carrier operations disciplines and administration.
• Proficiency in Microsoft Office applications including Project, Visio and SharePoint. Strong working knowledge of database management is essential.

Responsibilities

• Assists in the development and implementation of a SMS in accordance with the guidance contained in FAA 14 CFR Part 5, AC 120-92B and ICAO 9859.
• Administrates, plans, and leads all risk working groups.
• Assists in planning and administration of Safety Review Boards (SRB).
• Manages relationships with representatives from all operational departments, regulatory authorities/governing bodies (FAA, ICAO, EASA, etc.) regarding the development and management of the Flightstar SMS.
• Responsible for the research, analysis and development of hazard identification processes to enhance the Flightstar SMS.
• Manages, develops and coordinates change management, risk assessments and safety analysis within the Flightstar SMS.
• Develops, compiles and distributes analysis, trends and statistics based upon SMS data and makes recommendations with a data driven approach to safety.
• Tracks safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting and follow-up as necessary.
• Assists in event-specific investigations into all safety related aspects of company operations, including, but not limited to aircraft accidents, incident, irregular events, OSHA, etc.
• Prepare monthly reports that detail the scope of each audit, audit findings, root causes, and corrective actions.
• Responsible for the management and monitoring of the Just Culture program and its effectiveness.
• Provides safety and SMS training to employees.
• Managers the QA Auditors and the Technical Librarian
• Oversee regulatory affairs pertaining to FAA Federal Aviation Regulations and various international civil aviation authorities.
• Primary FAA liaison and point of contact during FAA audits and visits.
• Any other duties as assigned.

Skills

Training program development

Safety risk management

Project management

Oral and written communication

Aviation safety principles

Education

Bachelor’s degree in Aviation or Safety discipline, Business Management, or related degree

Tools

Microsoft Office (Project, Visio, SharePoint)

Database management

Job description

INTERESTED IN APPLYING FOR THE POSTED POSITION?

Internal Candidates that meet the minimum qualifications will be interviewed and considered for the opening

All interested internal candidates must meet the minimum qualification for the job posted

To be considered for an internal job posting you must be in good standing with regards to yourattendanceand performance and been in your current position for a minimum of 90 days

FLSA:

Non- DOT/ Exempt

Department:

Quality

Job Title:

Safety Management System (SMS) and Quality Assurance (QA) Manager

Reports To:

Director of Quality and Compliance

DOT/ NON- DOT:

Non-DOT

Position Summary

The SMS & QA Manager develops and administers the Flightstar Safety Management System. This role will design, plan and coordinate with all departments the details of the Flightstar SMS in compliance with industry guidelines and Federal Regulations. In addition, this position will be responsible for the Quality Assurance Program, Internal Evaluation Program, technical library and SMS database used by the safety program.

Job Duties and Responsibilities

1. Assists in the development and implementation of a SMS in accordance with the guidance contained in Federal Aviation Administration (FAA) 14 CFR Part 5, Advisory Circular (AC) 120-92B and ICAO 9859.
2. Administrates, plans, and leads all risk working groups.
3. Assists in planning and administration of Safety Review Boards (SRB).
4. Manages relationships with representatives from all operational departments, regulatory authorities/governing bodies (FAA, ICAO, EASA, etc.) regarding the development and management of the Flightstar SMS.
5. Responsible for the research, analysis and development of hazard identification processes to enhance the Flightstar SMS.
6. Manages, develops and coordinates change management, risk assessments and safety analysis within the Flightstar SMS.
7. Develops, compiles and distributes analysis, trends and statistics based upon SMS data and makes recommendations with a data driven approach to safety.
8. Tracks safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting and follow-up as necessary.
9. Assists in event-specific investigations into all safety related aspects of company operations, including, but not limited to aircraft accidents, incident, irregular events, OSHA, etc.
10. Prepare monthly reports that detail the scope of each audit, audit findings, root causes, and corrective actions.
11. Responsible for the management and monitoring of the Just Culture program and its effectiveness.
12. Provides safety and SMS training to employees.
13. Managers the QA Auditors and the Technical Librarian
14. Oversee regulatory affairs pertaining to FAA Federal Aviation Regulations and various international civil aviation authorities.
15. Primary FAA liaison and point of contact during FAA audits and visits.
16. Any other duties as assigned.

Key Interactions

Internal

Departments or Job Titles

Purpose

External

Businesses or Organization

Purpose

Position Profile

Required

Level

Academic Qualifications

• Bachelor’s degree in an Aviation or Safety discipline, Business Management, or related degree; three (3) or more years’ experience in aviation safety; or equivalent combination of education and experience.

Languages

English, Spanish a plus

Previous Experience

Must have knowledge of air carrier operations disciplines and administration.

Position requires proficiency in Microsoft Office applications including Project, Visio and SharePoint. Strong working knowledge of database management is essential.

Skills

• Proven experience in developing and facilitating training programs and presenting to both small and large audiences in various levels of leadership.
• Strong knowledge of safety risk management and principles of project management.
• Excellent reading and language comprehension
• Exceptional oral and written communication skills
• Strong knowledge of aviation safety principles, quality management fundamentals, and regulatory agencies and their function as related to air carrier operations (FAA, DOT, OSHA, EASA, etc.)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.