Smokehouse Pit Master & Guest Experience Lead

Lowes Foods, LLC; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Lowes Foods, LLC is seeking a dedicated Pit Master in-store to lead the Smokehouse team, engage guests with flavorful samples, and maintain the highest standards of service and product quality. You will perform meat preparation, training, and customer-facing demonstrations, ensuring a lively, safe, and compliant environment.

The role requires strong guest interaction, the ability to work in front of crowds, and experience with deli/meat operations.

Qualifications

• Friendly, energetic, outgoing personality.
• Active guest engagement and willingness to have fun with guests.
• Willingness to perform in front of large crowds and draw attention to the Smokehouse department.
• Ability to perform multiple tasks simultaneously.
• Ability to stay in character.
• Ability to work well with others.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Previous meat cutting/trimming experience.
• Previous culinary knowledge and/or background preferred.
• Ability to read and understand information and direction.
• Knowledge of deli as well as meat department operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to effectively communicate with, and take direction from supervision.
• Ability to work well with computers.

Responsibilities

• 1. While on the sales floor, become the Pit Master, the one person in the store with a blinding dedication to all things smoked meat
• 2. Interact with guests and hosts in a fun and friendly manner to create an engaging environment for all guests
• 3. Ensure all smokehouse staff provides fun, friendly and engaging service
• 4. Actively engage guests through freshly prepared Smokehouse samples and suggestive selling
• 5. To personally demonstrate superior guest service at all times
• 6. To perform activities outlined in the Pit Master character performance description
• 7. Operate the department according to strict merchandising and operational standards
• 8. Ensure the quality of product for sale meets Lowes Foods standards
• 9. Maintain sanitation and safety throughout the department according to Lowes Foods standards
• 10. Provide guidance, orientation, training and feedback to ensure Smokehouse staff achieves satisfactory performance standards
• 11. Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards
• 12. Maintain HACCP required product information log sheets as necessary
• 13. Perform light meat cutting duties as needed
• 14. Perform all other duties as assigned by management
• 15. Perform PA announcements

Skills

Friendly personality

Guest engagement

Public performance

Multi-tasking

Team supervision

Food handling

Customer service

Learning and adaptability

Reading directions

Deli/meat operations knowledge

Operational standards

Public speaking

In-store demonstrations

Stocking and receiving

Safety compliance

Lifting 25 lbs.

18+ years old

Computer skills

Job description

Lowes Foods, LLC is seeking a dedicated Pit Master in-store to lead the Smokehouse team, engage guests with flavorful samples, and maintain the highest standards of service and product quality. You will perform meat preparation, training, and customer-facing demonstrations, ensuring a lively, safe, and compliant environment.

The role requires strong guest interaction, the ability to work in front of crowds, and experience with deli/meat operations.