Sales Retention Account Associate

WM; Phoenix (AZ); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

WM in Phoenix is seeking an Account Associate I to serve as a primary contact for WM's Small/Medium business customers. Working within a team-based queue, the AA aims to retain and grow the team's book of business through inbound calls and proactive outreach.

Success relies on retention strategies, negotiation skills, and alignment with WM's growth objectives. This role involves working with Salesforce.com and pricing tools to document interactions and drive contract renewals.

Qualifications

• High School Diploma or GED (accredited)
• 1 year B2B account management, inside sales, and/or customer service experience that includes a sales component

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Skills

Inside sales

Account management

Customer service

Negotiation

Education

High School Diploma or GED

Tools

Salesforce.com CRM

Pricing Tools

Job description

I. Job Summary

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties And Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.


• Utilizes appropriate change management processes to meet the demands of the sales role.


• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.


• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.


• Contributes to individual and shared responsibilities in a team environment.


• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.


• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)


• Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

• Required Qualifications


• High School Diploma or GED (accredited)


• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component


• Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions


• Eye/Hand/Foot Coordination


• Sitting


• Talking


• Hearing

• Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.


• Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.