Account Associate III

Jobtailor; Maryland; On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor is seeking a WM Account Associate II to serve as a primary contact for Small/Medium business customers. You will operate within a team-based queue and focus on retaining and growing the team's book of business.

You will manage inbound call requests, perform proactive outreach, and prevent cancellations by securing updated contract agreements. Success depends on applying retention strategies and effectively using WM sales productivity tools.

Qualifications

• High School Diploma or GED (accredited).
• 2 years Experience as an WM Account Associate II.

Responsibilities

• Serves as a key point of contact for WM's Small/Medium business customers.
• Operating as part of a team-based queue.
• Focuses on retaining and growing the team's book of business.
• Manages inbound call requests and proactive customer outreach.
• Prevents customer cancellations and secures updated contract agreements.
• Achieves success through sound retention strategies.
• Utilizes WM sales productivity software tools accurately and consistently.
• Manages complex customer demands and addresses escalated customer issues.

Skills

Customer Retention Strategies

Inbound Call Management

Proactive Customer Outreach

Escalated Customer Issue Resolution

Sales Productivity Software

Education

High School Diploma

GED

Tools

WM Sales Productivity Software

Job description

• Serves as a key point of contact for WM's Small/Medium business customers
• Operating as part of a team-based queue
• Focuses on retaining and growing the team's book of business
• Manages inbound call requests and proactive customer outreach
• Prevents customer cancellations and secures updated contract agreements
• Achieves success through sound retention strategies
• Utilizes WM sales productivity software tools accurately and consistently
• Manages complex customer demands and addresses escalated customer issues

Requirements

• High School Diploma or GED (accredited)
• 2 years Experience as an WM Account Associate II

Core Competencies

Demonstrates expertise in customer retention strategies and effective communication with Small/Medium business customers. Proficient in managing complex customer demands and utilizing sales productivity software tools to enhance service delivery.

Highest-signal resume keywords

• Customer Retention Strategies
• Sales Productivity Software
• Inbound Call Management
• Proactive Customer Outreach
• Escalated Customer Issue Resolution

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Small/Medium Business
• Account Associate II
• Customer Cancellations
• Contract Agreements
• Team-Based Queue

Tools & Technologies

• WM Sales Productivity Software