Sales Retention Account Associate I

WM; Newtown (PA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K with company match

Paid Vacation

Short Term Disability

401K match

Paid Vacation

Holidays

Personal Days

Job summary

A leading waste management company is looking for an Account Associate I to serve as a key point of contact for Small/Medium business customers. This hybrid position involves retaining and growing the book of business through effective customer management, including proactive outreach and negotiation. Candidates should have one year of relevant experience along with strong communication and sales negotiation skills. The role is based in Newtown, PA and offers competitive benefits including health insurance, a 401K match, and paid vacation.

Qualifications

• 1 year experience in business-to-business account management or inside sales.
• Experience in customer service roles that include a sales component.
• Ability to navigate multiple systems (CRM) and document interactions.

Responsibilities

• Communicate effectively to drive customer actions.
• Manage sales assignments for retention and acquisition goals.
• Utilize WM sales productivity tools accurately.

Skills

Sales negotiation skills

Customer service

Effective communication

Education

High School Diploma or GED

Tools

Salesforce.com

Customer Relationship Management tools

Job description

I. Job Summary

Hybrid position, candidates must be commutable to our Newtown, PA office.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigate through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited).
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component.

IV. Physical Requirements

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing
• Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.